Factors Enabling and Hindering Value Co-Creation in Continuous Service Development: A Systematic Literature Review

Date
2022-01-04
Authors
Elo, Jenny
Lumivalo, Juuli
Tuunanen, Tuure
Salo, Markus
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Abstract
This paper presents a systematic literature review (SLR) investigating the factors that enable and hinder value co-creation in organizations’ continuous service development processes. Employing the lens of service-dominant (S-D) logic, we classify the identified factors into three interrelated dimensions: institutions, resources, and service exchange. Our systematic findings may inform organizations’ efforts to support the emergence of positive rather than negative value outcomes when implementing continuous practices in their service development. In addition, we outline avenues for further research in this emerging topic area.
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Keywords
Digital and Cybernized Services and Digitalization of Services, continuous practices, continuous service development, devops, service-dominant logic, systematic literature review, value co-creation
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