ICTs as Challenges to Enacting IS Project Control: An Interpretive Case Study of an ERP Implementation

Abstract

This study investigates challenges posed by Information and Communication Technologies (ICTs) in the enactment of Information Systems (IS) project control. Using the control perspective developed by the sociologist John Law, we conducted an interpretive study of an Enterprise Resource Planning System implementation at a large public university system. From our investigation, four salient insights emerge. These insights are accompanied by corresponding assertions that demonstrate how ICTs, through varied forms of involvement, may challenge IS project control enactment. We integrate these insights for deeper illumination and conclude with contributions and implications of this study.