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ItemImplementing Global Business Services in a Plural Sourcing Context: Conceptualizing Modes of Service Governance( 2021-01-05)To increase organizational responsiveness, firms nowadays seek various approaches in delivering global shared business services. Today, global operating firms apply a plural sourcing model that consists of both in-house and outsourced business services. As such, service governance is needed to manage interdependencies between vendors, both in-house and outsourced. However, as far as we know no study has yet addressed how global business services are governed within the context of plural sourcing. We conducted 68 semi-structured interviews with executive management of international firms and distributed a survey questionnaire to explore service governance modes. As a result, we identify five service governance modes: regional, global, centralized, de-centuriated and multifunctional. Our paper contributes to research on global business services and plural sourcing by exploring various service governance modes. Theoretical and practical implications are discussed.
ItemICTs as Challenges to Enacting IS Project Control: An Interpretive Case Study of an ERP Implementation( 2021-01-05)This study investigates challenges posed by Information and Communication Technologies (ICTs) in the enactment of Information Systems (IS) project control. Using the control perspective developed by the sociologist John Law, we conducted an interpretive study of an Enterprise Resource Planning System implementation at a large public university system. From our investigation, four salient insights emerge. These insights are accompanied by corresponding assertions that demonstrate how ICTs, through varied forms of involvement, may challenge IS project control enactment. We integrate these insights for deeper illumination and conclude with contributions and implications of this study.