Socially Sustainable Digital Transformation in the Public Sector: a Systematic Literature Review
Files
Date
2024-01-03
Contributor
Advisor
Department
Instructor
Depositor
Speaker
Researcher
Consultant
Interviewer
Narrator
Transcriber
Annotator
Journal Title
Journal ISSN
Volume Title
Publisher
Volume
Number/Issue
Starting Page
2201
Ending Page
Alternative Title
Abstract
Digital Transformation (DT) has been increasingly promoted in the public sector as a possible approach to enable digital government. However, the impact of DT on citizens and public sector employees remains understudied. We propose to address this as a problem of social sustainability. This theme is at the core of the Information Systems (IS) sociotechnical research agenda. In this paper, we present the preliminary results of a systematic literature review to understand better how IS scholars can address social sustainability in the context of DT in the public sector. We identify seven emerging research themes divided into four major areas focusing on citizens, social workers, intelligent technologies, and public encounters. Finally, we present four implications highlighting guidelines for practitioners to implement a socially sustainable DT in the public sector, possible research avenues in the IS field, and a preliminary definition of socially sustainable DT in the public sector.
Description
Keywords
Emerging Topics in Digital Government, digital citizen, digital transformation, public sector, social sustainability, social worker
Citation
Extent
10 pages
Format
Geographic Location
Time Period
Related To
Proceedings of the 57th Hawaii International Conference on System Sciences
Related To (URI)
Table of Contents
Rights
Attribution-NonCommercial-NoDerivatives 4.0 International
Rights Holder
Local Contexts
Collections
Email libraryada-l@lists.hawaii.edu if you need this content in ADA-compliant format.