The Hyperpersonal Model of Communication in Virtual Meetings: Exploring the Roles of Fatigue, Social Interaction Anxiety, Muting, and Avatar Use in Meeting Engagement

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2025-01-07

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737

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Abstract

Virtual meetings (VMs) are becoming increasingly prevalent in many organizations, yet there is a research gap in understanding the factors influencing virtual meeting engagement (VME). Social interaction anxiety (SIA) interferes with workplace communication and VM Fatigue (VMF) is a common phenomenon among remote workers who rely on VMs for communication. This research investigates the relationships between VME, SIA, and VMF. From the Hyperpersonal Model, we also explore the potential moderating roles of VM features such as avatars, video mute, and audio mute. Our results (N = 976) from the cross-sectional survey indicate that SIA is negatively associated with VME, with VMF partially mediating this relationship. We also found that the negative effect of VMF on VME is moderated and mitigated by audio/video mute feature use. We discuss theoretical implications for future studies, and implications for workplace meeting practices and VM design.

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Virtual Collaboration, Organizations, and Networks, avatars, social interaction anxiety, the hyperpersonal model, virtual meetings, zoom fatigue

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10

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Proceedings of the 58th Hawaii International Conference on System Sciences

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Attribution-NonCommercial-NoDerivatives 4.0 International

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