How to Empower the Workforce - Analyzing Internal Crowd Work as a Neo-Socio-Technical System -

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2019-01-08

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In this paper, we analyze internal crowd work as Neo-STS from an employee’s perspective. Based on qualitative interviews, we describe in our model how employees perceive empowerment through participation in internal crowd work. As our main contribution, we detail and extend existing research regarding internal crowd work, Neo-STS as well as empowerment by identifying structural antecedents that affect psychological empowerment of internal crowd workers.

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Digital Workforce and Crowd Work, Internet and the Digital Economy, Crowdsourcing, Empowerment, Internal Crowd Work, Socio Technical System,

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10 pages

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Proceedings of the 52nd Hawaii International Conference on System Sciences

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Attribution-NonCommercial-NoDerivatives 4.0 International

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