Conceptualizing the Value Co-Destruction Process for Service Systems: Literature Review and Synthesis

dc.contributor.author	Lintula, Juuli
dc.contributor.author	Tuunanen, Tuure
dc.contributor.author	Salo, Markus
dc.date.accessioned	2016-12-29T00:41:02Z
dc.date.available	2016-12-29T00:41:02Z
dc.date.issued	2017-01-04
dc.description.abstract	This study conceptualizes the notion of value co-destruction by reviewing and synthesizing the scattered and scarce value co-destruction literature in interdisciplinary fields. Building on our synthesis, we outline a conceptual framework for the value co-destruction process consisting of three interrelated categories of key concepts. Our framework helps in identifying, analyzing and rectifying unwanted outcomes of a service process and highlighting the dynamic nature of value co-destruction in service systems.
dc.format.extent	10 pages
dc.identifier.doi	10.24251/HICSS.2017.197
dc.identifier.isbn	978-0-9981331-0-2
dc.identifier.uri	http://hdl.handle.net/10125/41350
dc.language.iso	eng
dc.relation.ispartof	Proceedings of the 50th Hawaii International Conference on System Sciences
dc.rights	Attribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.uri	https://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subject	co-creation
dc.subject	co-destruction
dc.subject	service
dc.subject	value
dc.title	Conceptualizing the Value Co-Destruction Process for Service Systems: Literature Review and Synthesis
dc.type	Conference Paper
dc.type.dcmi	Text

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