Conceptualizing the Value Co-Destruction Process for Service Systems: Literature Review and Synthesis

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dc.contributor.authorLintula, Juuli
dc.contributor.authorTuunanen, Tuure
dc.contributor.authorSalo, Markus
dc.date.accessioned2016-12-29T00:41:02Z
dc.date.available2016-12-29T00:41:02Z
dc.date.issued2017-01-04
dc.description.abstractThis study conceptualizes the notion of value co-destruction by reviewing and synthesizing the scattered and scarce value co-destruction literature in interdisciplinary fields. Building on our synthesis, we outline a conceptual framework for the value co-destruction process consisting of three interrelated categories of key concepts. Our framework helps in identifying, analyzing and rectifying unwanted outcomes of a service process and highlighting the dynamic nature of value co-destruction in service systems.
dc.format.extent10 pages
dc.identifier.doi10.24251/HICSS.2017.197
dc.identifier.isbn978-0-9981331-0-2
dc.identifier.urihttp://hdl.handle.net/10125/41350
dc.language.isoeng
dc.relation.ispartofProceedings of the 50th Hawaii International Conference on System Sciences
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.urihttps://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subjectco-creation
dc.subjectco-destruction
dc.subjectservice
dc.subjectvalue
dc.titleConceptualizing the Value Co-Destruction Process for Service Systems: Literature Review and Synthesis
dc.typeConference Paper
dc.type.dcmiText

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