Understanding Knowledge Flow Dynamics during the Pre-implementation Phase of an Enterprise Resource Planning Project

Abstract

Knowledge flows unevenly throughout an organization and the problem is that the fundamental dynamics of these flows are still not well characterized in theoretical and computational models. This study built on existing work-”knowledge-flow theory, need knowledge generation, and the critical success factors for enterprise resource planning implementation-”to examine the multidimensional knowledge-flow phenomenon in context, using the case study methodology to collect three sources of evidence-”project-related documentation, internal archival records, and open-ended interviews-”to address the research question: How can need knowledge and its flow across different stakeholders in an organization be explained using a multidimensional knowledge-flow model?