Can we Help the Bots? Towards an Evaluation of their Performance and the Creation of Human Enhanced Artifact for Emotions De-escalation

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dc.contributor.author Palese, Biagio
dc.contributor.author Pickard, Matthew
dc.contributor.author Bartosiak, Marcin
dc.date.accessioned 2021-12-24T17:19:04Z
dc.date.available 2021-12-24T17:19:04Z
dc.date.issued 2022-01-04
dc.description.abstract We propose a hybrid intelligence socio-technical artifact that identifies a threshold where the chatbot requires human intervention in order to continue to perform at an appropriate level to achieve the pre-defined objective of the system. We leverage the Yield Shift Theory of Satisfaction, the Intervention Theory and the Nudge Theory to develop meta requirements and design principles for this system. We discuss the first iteration of implementation and evaluation of the artifact components.
dc.format.extent 10 pages
dc.identifier.doi 10.24251/HICSS.2022.045
dc.identifier.isbn 978-0-9981331-5-7
dc.identifier.uri http://hdl.handle.net/10125/79375
dc.language.iso eng
dc.relation.ispartof Proceedings of the 55th Hawaii International Conference on System Sciences
dc.rights Attribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.uri https://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subject Collaboration with Intelligent Systems: Machines as Teammates
dc.subject design science research
dc.subject human-chatbot interaction
dc.subject hybrid intelligence
dc.subject intervention theory
dc.subject yield-shift theory of satisfaction
dc.title Can we Help the Bots? Towards an Evaluation of their Performance and the Creation of Human Enhanced Artifact for Emotions De-escalation
dc.type.dcmi text
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