Painting A Holistic Picture of Trust in and Adoption of Conversational Agents: A Meta-Analytic Structural Equation Modeling Approach

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dc.contributor.author Anton, Eduard
dc.contributor.author Oesterreich, Thuy Duong
dc.contributor.author Schuir, Julian
dc.contributor.author Teuteberg, Frank
dc.date.accessioned 2021-12-24T18:13:17Z
dc.date.available 2021-12-24T18:13:17Z
dc.date.issued 2022-01-04
dc.description.abstract With their human-like nature, conversational agents (CAs) introduce a social component to human-computer interaction. Numerous studies have previously attempted to integrate this social component by incorporating trust into models such as the technology acceptance model (TAM) to decipher the adoption mechanisms related to CAs. Given the heterogeneity of these previous works, the aim of this paper is to integrate empirical evidence on the role and influence of trust within the nomological network of the TAM. For this purpose, we conduct a meta-analytic structural equation modeling approach based on 45 studies comprising k = 155 correlations, and N = 13,786 observations. Our findings highlight the multifaceted role of trust as a mediator transmitting the effects of the technology-related perceptions that drive the intention to use CAs. Our results present a comprehensive overview in a thriving research field that can guide both future theory building and the designs of more trustworthy CAs.
dc.format.extent 10 pages
dc.identifier.doi 10.24251/HICSS.2022.714
dc.identifier.isbn 978-0-9981331-5-7
dc.identifier.uri http://hdl.handle.net/10125/80054
dc.language.iso eng
dc.relation.ispartof Proceedings of the 55th Hawaii International Conference on System Sciences
dc.rights Attribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.uri https://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subject Advances in Distrust and Trust Research: Digital Technologies in Organizations and Beyond
dc.subject adoption
dc.subject conversational agents
dc.subject masem
dc.subject trust
dc.title Painting A Holistic Picture of Trust in and Adoption of Conversational Agents: A Meta-Analytic Structural Equation Modeling Approach
dc.type.dcmi text
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