Painting A Holistic Picture of Trust in and Adoption of Conversational Agents: A Meta-Analytic Structural Equation Modeling Approach

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dc.contributor.authorAnton, Eduard
dc.contributor.authorOesterreich, Thuy Duong
dc.contributor.authorSchuir, Julian
dc.contributor.authorTeuteberg, Frank
dc.date.accessioned2021-12-24T18:13:17Z
dc.date.available2021-12-24T18:13:17Z
dc.date.issued2022-01-04
dc.description.abstractWith their human-like nature, conversational agents (CAs) introduce a social component to human-computer interaction. Numerous studies have previously attempted to integrate this social component by incorporating trust into models such as the technology acceptance model (TAM) to decipher the adoption mechanisms related to CAs. Given the heterogeneity of these previous works, the aim of this paper is to integrate empirical evidence on the role and influence of trust within the nomological network of the TAM. For this purpose, we conduct a meta-analytic structural equation modeling approach based on 45 studies comprising k = 155 correlations, and N = 13,786 observations. Our findings highlight the multifaceted role of trust as a mediator transmitting the effects of the technology-related perceptions that drive the intention to use CAs. Our results present a comprehensive overview in a thriving research field that can guide both future theory building and the designs of more trustworthy CAs.
dc.format.extent10 pages
dc.identifier.doi10.24251/HICSS.2022.714
dc.identifier.isbn978-0-9981331-5-7
dc.identifier.urihttp://hdl.handle.net/10125/80054
dc.language.isoeng
dc.relation.ispartofProceedings of the 55th Hawaii International Conference on System Sciences
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.urihttps://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subjectAdvances in Distrust and Trust Research: Digital Technologies in Organizations and Beyond
dc.subjectadoption
dc.subjectconversational agents
dc.subjectmasem
dc.subjecttrust
dc.titlePainting A Holistic Picture of Trust in and Adoption of Conversational Agents: A Meta-Analytic Structural Equation Modeling Approach
dc.type.dcmitext

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Advances in Distrust and Trust Research: Digital Technologies in Organizations and Beyond