Work System Quality Assessment: A TIHPS Grounded Measurement Model
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Date
2024-01-03
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6677
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Work systems are natural units of analysis for thinking about systems in organizational settings. Literature has not yet considered work systems from a quality perspective, whereby quality can be approached through various perspectives (e.g. user- or value-oriented perspective). This paper aims to combine work system theory with a context-independent quality assessment instrument, in order to make the quality of work systems measurable and to better solve problems that arise in work systems (e.g. IT skill shortage). For this purpose, a literature review, seven qualitative expert interviews and a quantitative empirical validation with a total of 155 IT professionals were conducted. As a result, a measurement model to assess work system quality is developed. The results show significant correlations with work output satisfaction, employer attractiveness, high quality emphasis of organizations and concepts of ideal employers, as well as valuable insights regarding multiple factors that capture work system quality.
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Socio-Technical Issues in Organizational Information Technologies, organizational quality, quality framework, scale development, sem, work system theory
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10 pages
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Proceedings of the 57th Hawaii International Conference on System Sciences
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Attribution-NonCommercial-NoDerivatives 4.0 International
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