The importance of collaboration in the knowledge-intensive business services: The efficiency analysis of the industry using a meta-frontier approach
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2024-01-03
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527
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This study focuses on the increasing global interest in collaboration and highlights its importance in Knowledge Intensive Business Services. This study classifies service firms into four groups with two different knowledge intensity levels based on their business. We examine the efficiency of each group, and identify and explore the perceived significance of collaboration in the industry. The findings indicate that less knowledge-intensified service firms are the most efficient in productivity whereas highly knowledge-intensified firms show lower efficiency. These results provide valuable insights into how further collaboration improves the performance of the service industry.
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Cross-Organizational and Cross-Border IS/IT Collaboration, collaboration, efficiency, knowledge intensive business services, meta-frontier analysis
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9 pages
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Proceedings of the 57th Hawaii International Conference on System Sciences
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Attribution-NonCommercial-NoDerivatives 4.0 International
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