How Can Organizations Design Purposeful Human-AI Interactions: A Practical Perspective From Existing Use Cases and Interviews

dc.contributor.authorHinsen, Silvana
dc.contributor.authorHofmann, Peter
dc.contributor.authorJöhnk, Jan
dc.contributor.authorUrbach, Nils
dc.date.accessioned2021-12-24T17:17:21Z
dc.date.available2021-12-24T17:17:21Z
dc.date.issued2022-01-04
dc.description.abstractArtificial intelligence (AI) currently makes a tangible impact in many industries and humans’ daily lives. With humans interacting with AI agents more regularly, there is a need to examine human-AI interactions to design them purposefully. Thus, we draw on existing AI use cases and perceptions of human-AI interactions from 25 interviews with practitioners to elaborate on these interactions. From this practical lens on existing human-AI interactions, we introduce nine characteristic dimensions to describe human-AI interactions and distinguish five interaction types according to AI agents’ characteristics in the human-AI interaction. Besides, we provide initial design guidelines to stimulate both research and practice in creating purposeful designs for human-AI interactions.
dc.format.extent10 pages
dc.identifier.doi10.24251/HICSS.2022.024
dc.identifier.isbn978-0-9981331-5-7
dc.identifier.urihttp://hdl.handle.net/10125/79354
dc.language.isoeng
dc.relation.ispartofProceedings of the 55th Hawaii International Conference on System Sciences
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.urihttps://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subjectApplications of Human-AI Collaboration: Insights from Theory and Practice
dc.subjectartificial intelligence
dc.subjectdesign guidelines
dc.subjecthuman-ai interaction
dc.subjectinterview study
dc.titleHow Can Organizations Design Purposeful Human-AI Interactions: A Practical Perspective From Existing Use Cases and Interviews
dc.type.dcmitext

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