How Can Organizations Design Purposeful Human-AI Interactions: A Practical Perspective From Existing Use Cases and Interviews
dc.contributor.author | Hinsen, Silvana | |
dc.contributor.author | Hofmann, Peter | |
dc.contributor.author | Jöhnk, Jan | |
dc.contributor.author | Urbach, Nils | |
dc.date.accessioned | 2021-12-24T17:17:21Z | |
dc.date.available | 2021-12-24T17:17:21Z | |
dc.date.issued | 2022-01-04 | |
dc.description.abstract | Artificial intelligence (AI) currently makes a tangible impact in many industries and humans’ daily lives. With humans interacting with AI agents more regularly, there is a need to examine human-AI interactions to design them purposefully. Thus, we draw on existing AI use cases and perceptions of human-AI interactions from 25 interviews with practitioners to elaborate on these interactions. From this practical lens on existing human-AI interactions, we introduce nine characteristic dimensions to describe human-AI interactions and distinguish five interaction types according to AI agents’ characteristics in the human-AI interaction. Besides, we provide initial design guidelines to stimulate both research and practice in creating purposeful designs for human-AI interactions. | |
dc.format.extent | 10 pages | |
dc.identifier.doi | 10.24251/HICSS.2022.024 | |
dc.identifier.isbn | 978-0-9981331-5-7 | |
dc.identifier.uri | http://hdl.handle.net/10125/79354 | |
dc.language.iso | eng | |
dc.relation.ispartof | Proceedings of the 55th Hawaii International Conference on System Sciences | |
dc.rights | Attribution-NonCommercial-NoDerivatives 4.0 International | |
dc.rights.uri | https://creativecommons.org/licenses/by-nc-nd/4.0/ | |
dc.subject | Applications of Human-AI Collaboration: Insights from Theory and Practice | |
dc.subject | artificial intelligence | |
dc.subject | design guidelines | |
dc.subject | human-ai interaction | |
dc.subject | interview study | |
dc.title | How Can Organizations Design Purposeful Human-AI Interactions: A Practical Perspective From Existing Use Cases and Interviews | |
dc.type.dcmi | text |
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