How Can Organizations Design Purposeful Human-AI Interactions: A Practical Perspective From Existing Use Cases and Interviews

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2022-01-04
Authors
Hinsen, Silvana
Hofmann, Peter
Jöhnk, Jan
Urbach, Nils
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Artificial intelligence (AI) currently makes a tangible impact in many industries and humans’ daily lives. With humans interacting with AI agents more regularly, there is a need to examine human-AI interactions to design them purposefully. Thus, we draw on existing AI use cases and perceptions of human-AI interactions from 25 interviews with practitioners to elaborate on these interactions. From this practical lens on existing human-AI interactions, we introduce nine characteristic dimensions to describe human-AI interactions and distinguish five interaction types according to AI agents’ characteristics in the human-AI interaction. Besides, we provide initial design guidelines to stimulate both research and practice in creating purposeful designs for human-AI interactions.
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Applications of Human-AI Collaboration: Insights from Theory and Practice, artificial intelligence, design guidelines, human-ai interaction, interview study
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10 pages
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Proceedings of the 55th Hawaii International Conference on System Sciences
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Attribution-NonCommercial-NoDerivatives 4.0 International
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