Toward Citizen-Centered Digital Government: Design Principles Guided Legacy System Renewal in A Swedish Municipality

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dc.contributor.authorPersson, Per
dc.contributor.authorZhang, Yixin
dc.contributor.authorAsatiani, Aleksandre
dc.contributor.authorLindman, Juho
dc.contributor.authorRudmark, Daniel
dc.date.accessioned2023-12-26T18:37:52Z
dc.date.available2023-12-26T18:37:52Z
dc.date.issued2024-01-03
dc.identifier.doi10.24251/HICSS.2023.246
dc.identifier.isbn978-0-9981331-7-1
dc.identifier.other7923803a-0da4-4c93-89a8-71a52e883da1
dc.identifier.urihttps://hdl.handle.net/10125/106624
dc.language.isoeng
dc.relation.ispartofProceedings of the 57th Hawaii International Conference on System Sciences
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.urihttps://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subjectDesign, Implementation, and Management of Digital Government Policies and Strategies
dc.subjectdesign principles
dc.subjectdigital government
dc.subjectdigital transformation
dc.subjectlegacy systems
dc.subjectrenewal
dc.titleToward Citizen-Centered Digital Government: Design Principles Guided Legacy System Renewal in A Swedish Municipality
dc.typeConference Paper
dc.type.dcmiText
dcterms.abstractTransformation towards a digital government imposes significant demands on the capabilities of legacy infrastructure. We closely followed a Swedish municipality that designed and implemented a solution to improve the building permit application process with an aim to improve citizen service. We developed six design principles (DPs): availability, timeliness, actionability, transparency, personalization, and generalizability. These DPs guide the solution design and provide a seamless application experience for citizens and business owners. We also discuss the reasoning behind the design choices and the implications of the solution. The artifact encompasses understanding citizens’ needs, identifying constraints of the legacy systems, formulating design principles, and developing architectural designs. However, addressing the social aspects of legacy systems, such as organizational culture change, necessitates additional steps, and is worth investigation in future studies.
dcterms.extent10 pages
prism.startingpage1963

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Design, Implementation, and Management of Digital Government Policies and Strategies