Toward Citizen-Centered Digital Government: Design Principles Guided Legacy System Renewal in A Swedish Municipality

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dc.contributor.author Persson, Per
dc.contributor.author Zhang, Yixin
dc.contributor.author Asatiani, Aleksandre
dc.contributor.author Lindman, Juho
dc.contributor.author Rudmark, Daniel
dc.date.accessioned 2023-12-26T18:37:52Z
dc.date.available 2023-12-26T18:37:52Z
dc.date.issued 2024-01-03
dc.identifier.isbn 978-0-9981331-7-1
dc.identifier.other 7923803a-0da4-4c93-89a8-71a52e883da1
dc.identifier.uri https://hdl.handle.net/10125/106624
dc.language.iso eng
dc.relation.ispartof Proceedings of the 57th Hawaii International Conference on System Sciences
dc.rights Attribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.uri https://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subject Design, Implementation, and Management of Digital Government Policies and Strategies
dc.subject design principles
dc.subject digital government
dc.subject digital transformation
dc.subject legacy systems
dc.subject renewal
dc.title Toward Citizen-Centered Digital Government: Design Principles Guided Legacy System Renewal in A Swedish Municipality
dc.type Conference Paper
dc.type.dcmi Text
dcterms.abstract Transformation towards a digital government imposes significant demands on the capabilities of legacy infrastructure. We closely followed a Swedish municipality that designed and implemented a solution to improve the building permit application process with an aim to improve citizen service. We developed six design principles (DPs): availability, timeliness, actionability, transparency, personalization, and generalizability. These DPs guide the solution design and provide a seamless application experience for citizens and business owners. We also discuss the reasoning behind the design choices and the implications of the solution. The artifact encompasses understanding citizens’ needs, identifying constraints of the legacy systems, formulating design principles, and developing architectural designs. However, addressing the social aspects of legacy systems, such as organizational culture change, necessitates additional steps, and is worth investigation in future studies.
dcterms.extent 10 pages
prism.startingpage 1963
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Design, Implementation, and Management of Digital Government Policies and Strategies