Discovery and Analysis of E-Government Business Processes with Process Mining: a case study

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dc.contributor.authorDelgado, Andrea
dc.contributor.authorCalegari, Daniel
dc.date.accessioned2021-12-24T17:39:18Z
dc.date.available2021-12-24T17:39:18Z
dc.date.issued2022-01-04
dc.description.abstractOne of the biggest challenges in performing a Process Mining (PM) initiative is the data availability since business processes (BPs) are usually implicit within the organization’s information systems supporting them or by BPMS platforms with the process and organizational data distributed across heterogeneous databases within the organization. Moreover, in e-Government, inter-organizational collaborative business processes have traces of execution spread across several organizations. The main objective of this paper is to describe a case study on applying PM to e-Government business processes traced by an existing centralized traceability system, using our methodology for organizational data science. We provided a step-by-step analysis answering fundamental questions about their execution and evaluating improvement opportunities of the traceability system to strengthen PM initiatives.
dc.format.extent10 pages
dc.identifier.doi10.24251/HICSS.2022.296
dc.identifier.isbn978-0-9981331-5-7
dc.identifier.urihttp://hdl.handle.net/10125/79629
dc.language.isoeng
dc.relation.ispartofProceedings of the 55th Hawaii International Conference on System Sciences
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.urihttps://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subjectDigital Government and Business Process Management (BPM)
dc.subjectbusiness processes
dc.subjectcase study
dc.subjecte-government
dc.subjectprocess mining
dc.titleDiscovery and Analysis of E-Government Business Processes with Process Mining: a case study
dc.type.dcmitext

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