Digital Government and Business Process Management (BPM)

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    Discovery and Analysis of E-Government Business Processes with Process Mining: a case study
    ( 2022-01-04) Delgado, Andrea ; Calegari, Daniel
    One of the biggest challenges in performing a Process Mining (PM) initiative is the data availability since business processes (BPs) are usually implicit within the organization’s information systems supporting them or by BPMS platforms with the process and organizational data distributed across heterogeneous databases within the organization. Moreover, in e-Government, inter-organizational collaborative business processes have traces of execution spread across several organizations. The main objective of this paper is to describe a case study on applying PM to e-Government business processes traced by an existing centralized traceability system, using our methodology for organizational data science. We provided a step-by-step analysis answering fundamental questions about their execution and evaluating improvement opportunities of the traceability system to strengthen PM initiatives.
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    Building Urban Resilience: A Dynamic Process Composition Approach
    ( 2022-01-04) Penadés, M. Carmen ; Sánchez-Díaz, Juan ; Carsí, José Á. ; Núñez, Ana G. ; Canós, José
    Urban resilience (also referred to as city resilience) has become a strategic goal of city administrators. Given the diversity of threats and city contexts, managing urban resilience is a complex task that has been conceptualized as a process by the so-called urban resilience frameworks proposed during the last decade. But conceptualization is not enough: an urban resilience building process may last for months, even years, and needs to coordinate many different actors using different tools. Therefore, some type of tool support is required for process control. In this paper, we introduce a proposal for the operationalization of urban resilience processes based on the notion of process family. The notion of family allows to deal with the natural diversity of urban resilience, and its transformation into a process specification allows the enactment, monitoring and measuring of the process. We have applied our approach to the well-known Smart Mature Resilience framework.
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    Introduction to the Minitrack on Digital Government and Business Process Management (BPM)
    ( 2022-01-04) Delgado, Andrea ; García, Félix ; Astudillo, Hernán