Detecting Feature Requests of Third-Party Developers through Machine Learning: A Case Study of the SAP Community

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dc.contributor.authorKauschinger, Martin
dc.contributor.authorVieth, Niklas
dc.contributor.authorSchreieck, Maximilian
dc.contributor.authorKrcmar, Helmut
dc.date.accessioned2022-12-27T18:56:05Z
dc.date.available2022-12-27T18:56:05Z
dc.date.issued2023-01-03
dc.description.abstractThe elicitation of requirements is central for the development of successful software products. While traditional requirement elicitation techniques such as user interviews are highly labor-intensive, data-driven elicitation techniques promise enhanced scalability through the exploitation of new data sources like app store reviews or social media posts. For enterprise software vendors, requirements elicitation remains challenging because app store reviews are scarce and vendors have no direct access to users. Against this background, we investigate whether enterprise software vendors can elicit requirements from their sponsored developer communities through data-driven techniques. Following the design science methodology, we collected data from the SAP Community and developed a supervised machine learning classifier, which automatically detects feature requests of third-party developers. Based on a manually labeled data set of 1,500 questions, our classifier reached a high accuracy of 0.819. Our findings reveal that supervised machine learning models are an effective means for the identification of feature requests.
dc.format.extent10
dc.identifier.doi10.24251/HICSS.2023.118
dc.identifier.isbn978-0-9981331-6-4
dc.identifier.urihttps://hdl.handle.net/10125/102747
dc.language.isoeng
dc.relation.ispartofProceedings of the 56th Hawaii International Conference on System Sciences
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.urihttps://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subjectData, Text, and Web Mining for Business Analytics
dc.subjectenterprise software
dc.subjectmachine learning
dc.subjectonline community
dc.subjectplatform ecosystem
dc.subjectrequirements engineering
dc.titleDetecting Feature Requests of Third-Party Developers through Machine Learning: A Case Study of the SAP Community
dc.type.dcmitext
prism.startingpage950

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