Technological Factors that Influence User Compliance with Behavior Change Support Systems: A Systematic Review

Abstract

This study sought to identify technological factors that influence user compliance with physical activity behavior change support systems (BCSS). Systematic searches in 5 databases were conducted to identify studies that have investigated user compliance with physical activity BCSS. Following the application of predefined exclusion criteria, 20 articles were deemed relevant for inclusion. Through a synthesis of the intended outcomes described in these articles, two forms of compliance behaviors were identified: program compliance (aimed at making the users comply with the prompt from the BCSS) and behavior compliance (aimed at making the users' behavior correspond with the PA recommendation of the BCSS). This review also identified three categories of technological factors influencing compliance: user experience, persuasive systems features, and other behavior change strategies. This review highlights the importance of tailoring and prioritizing certain technological factors based on compliance behaviors.