The Impact of Digital Voice Assistants on the Everyday Life of Physically Disabled Users: Barriers, Drivers and Potential for Improvement

Date
2024-01-03
Authors
Fota, Anne
Schramm-Klein, Hanna
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3637
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Abstract
To date, there is little research literature on the adoption and use of smart technology, like digital voice assistants by vulnerable user groups, such as physically disabled users. In particular, physically disabled users face different everyday obstacles that can be overcome by using digital voice assistants. Therefore, 18 interviews with users having physical disabilities (all wheelchair users) are conducted and evaluated by means of qualitative content analysis to identify the barriers and drivers of use, but above all the potential for improvement especially for this user group. The results show the potential for facilitating everyday tasks and increasing individual mobility offered by digital voice assistants, but also that financial barriers, lack of necessity, and the desire to maintain independence inhibit their use. To minimize these barriers for users with physical disabilities, financial support, better education, and improved functionality of the devices should be ensured.
Description
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Personal Health Management with Digital Solutions, digital voice assistants, physically disabled users, smart technology, user autonomy
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10 pages
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Proceedings of the 57th Hawaii International Conference on System Sciences
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Attribution-NonCommercial-NoDerivatives 4.0 International
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Local Contexts
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