Assessing the Organizational Interoperability of the National Single Digital Gateway (GOV.GR)

Abstract

Achieving interoperability in public administration is a crucial factor for delivering efficient, cost-effective, transparent public services. There are still many challenges and limitations, due to technical, semantic, legal, and organizational factors. This paper highlights the importance of organizational interoperability in e-Government as well as the need for its successful assessment, to define the gaps and to suggest improvements. A short review of existing assessment tools, frameworks and models is provided. The paper presents the evaluation of a new, holistic model for organizational interoperability assessment with the aid of a large-scale digital implementation. The new model is extended with new attributes and assessed with data gathered from the National Single Digital Gateway (GOV.gr) case study.