Assessing the Organizational Interoperability of the National Single Digital Gateway (GOV.GR)
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Date
2024-01-03
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2161
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Abstract
Achieving interoperability in public administration is a crucial factor for delivering efficient, cost-effective, transparent public services. There are still many challenges and limitations, due to technical, semantic, legal, and organizational factors. This paper highlights the importance of organizational interoperability in e-Government as well as the need for its successful assessment, to define the gaps and to suggest improvements. A short review of existing assessment tools, frameworks and models is provided. The paper presents the evaluation of a new, holistic model for organizational interoperability assessment with the aid of a large-scale digital implementation. The new model is extended with new attributes and assessed with data gathered from the National Single Digital Gateway (GOV.gr) case study.
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Emerging Topics in Digital Government, assessment, digital services, maturity models, organizational interoperability
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10 pages
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Proceedings of the 57th Hawaii International Conference on System Sciences
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Attribution-NonCommercial-NoDerivatives 4.0 International
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