Which Factors Govern the Use of Emergency Response Information Systems? Insights from an Ethnographical Study of a Voluntary Fire Department

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dc.contributor.author Weidinger, Julian
dc.contributor.author Schlauderer, Sebastian
dc.contributor.author Overhage, Sven
dc.date.accessioned 2021-12-24T17:40:37Z
dc.date.available 2021-12-24T17:40:37Z
dc.date.issued 2022-01-04
dc.description.abstract To realize the digitalization potential of emergency response processes, several information technologies have been proposed that shall support firefighters in their operations. In the incident command process, especially emergency response information systems (ERIS) are supposed to raise the situation awareness and overall efficacy. Despite their theoretical potential, these technologies only slowly disseminate in practice, however. While extant acceptance models can basically explain firefighters’ intention to use them, the actual usage so far remained unexplored. To gain an in-depth understanding of the specific domain and its influence on the usage of technologies, we ethnographically observed a voluntary fire department over several years. During its digitalization of command processes, we identified operational specialties like flexibility, organizational requirements like error culture, and social aspects like perceived importance that influence the introduction of an ERIS. These factors shall enrich existing acceptance models and help to better consider the special characteristics of the firefighter domain.
dc.format.extent 10 pages
dc.identifier.doi 10.24251/HICSS.2022.312
dc.identifier.isbn 978-0-9981331-5-7
dc.identifier.uri http://hdl.handle.net/10125/79645
dc.language.iso eng
dc.relation.ispartof Proceedings of the 55th Hawaii International Conference on System Sciences
dc.rights Attribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.uri https://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subject Disaster Information, Resilience, for Emergency and Crisis Technologies
dc.subject emergency management
dc.subject ethnography
dc.subject firefighter information technologies
dc.subject incident command
dc.subject process digitalization
dc.title Which Factors Govern the Use of Emergency Response Information Systems? Insights from an Ethnographical Study of a Voluntary Fire Department
dc.type.dcmi text
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