Design Principles for Engagement Platforms – Design Knowledge on Fostering Value Co-Creation Michalke, Simon Lohrenz, Lisa Lattemann, Christoph Robra-Bissantz, Susanne 2021-12-24T18:21:14Z 2021-12-24T18:21:14Z 2022-01-04
dc.description.abstract As the importance of services increases, so does the need for suitable information technology (IT) to support the exchange of resources in interactive value creation processes (co-creation). Engagement platforms (EPs) have been identified as a suitable IT solution, as they enable and foster value co-creation of heterogeneous actors. However, few guidelines exist on how to design for value co-creation on EPs. To address this problem, we employed the Design Science Research approach. We first conducted a literature review and then interviewed 24 experts from successful EP companies. As a result, we derived four design principles and evaluated them for further iterations. This study elaborates our findings and implications for practitioners and scholars seeking knowledge on how to design EPs resulting from three completed design cycles.
dc.format.extent 10 pages
dc.identifier.doi 10.24251/HICSS.2022.812
dc.identifier.isbn 978-0-9981331-5-7
dc.language.iso eng
dc.relation.ispartof Proceedings of the 55th Hawaii International Conference on System Sciences
dc.rights Attribution-NonCommercial-NoDerivatives 4.0 International
dc.subject Managing the Dynamics of Platforms and Ecosystems
dc.subject design principles
dc.subject digital platforms
dc.subject engagement platform
dc.subject service logic
dc.subject value co-creation
dc.title Design Principles for Engagement Platforms – Design Knowledge on Fostering Value Co-Creation
dc.type.dcmi text
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