Design Principles for Engagement Platforms – Design Knowledge on Fostering Value Co-Creation

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dc.contributor.authorMichalke, Simon
dc.contributor.authorLohrenz, Lisa
dc.contributor.authorLattemann, Christoph
dc.contributor.authorRobra-Bissantz, Susanne
dc.date.accessioned2021-12-24T18:21:14Z
dc.date.available2021-12-24T18:21:14Z
dc.date.issued2022-01-04
dc.description.abstractAs the importance of services increases, so does the need for suitable information technology (IT) to support the exchange of resources in interactive value creation processes (co-creation). Engagement platforms (EPs) have been identified as a suitable IT solution, as they enable and foster value co-creation of heterogeneous actors. However, few guidelines exist on how to design for value co-creation on EPs. To address this problem, we employed the Design Science Research approach. We first conducted a literature review and then interviewed 24 experts from successful EP companies. As a result, we derived four design principles and evaluated them for further iterations. This study elaborates our findings and implications for practitioners and scholars seeking knowledge on how to design EPs resulting from three completed design cycles.
dc.format.extent10 pages
dc.identifier.doi10.24251/HICSS.2022.812
dc.identifier.isbn978-0-9981331-5-7
dc.identifier.urihttp://hdl.handle.net/10125/80152
dc.language.isoeng
dc.relation.ispartofProceedings of the 55th Hawaii International Conference on System Sciences
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.urihttps://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subjectManaging the Dynamics of Platforms and Ecosystems
dc.subjectdesign principles
dc.subjectdigital platforms
dc.subjectengagement platform
dc.subjectservice logic
dc.subjectvalue co-creation
dc.titleDesign Principles for Engagement Platforms – Design Knowledge on Fostering Value Co-Creation
dc.type.dcmitext

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Managing the Dynamics of Platforms and Ecosystems