A Study of Burnout in Special Treatment Facility Direct Service Providers
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University of Hawaii at Manoa
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Role conflict, role ambiguity, and demographic variables were evaluated for their relationship to the subscales of the Maslach Burnout Inventory - Human Services Survey (MBI) in youth counselors and other direct-service providers of a special treatment facility. The findings in this study indicated that role ambiguity was a predictor in all subscales of the MBI. Furthermore, depersonalization may in fact be a coping strategy utilized by direct-service providers to deal with the stressors of working in a high-stress environment. Finally, age and length of employment in the field were also predictors of role conflict.
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vi, 41 pages
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Theses for the degree of Master of Arts (University of Hawaii at Manoa). Sociology; no. 3029
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