A Study of Burnout in Special Treatment Facility Direct Service Providers

Date
2002-12
Authors
Ganes, Dane Z.Y.
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Publisher
University of Hawaii at Manoa
Abstract
Role conflict, role ambiguity, and demographic variables were evaluated for their relationship to the subscales of the Maslach Burnout Inventory - Human Services Survey (MBI) in youth counselors and other direct-service providers of a special treatment facility. The findings in this study indicated that role ambiguity was a predictor in all subscales of the MBI. Furthermore, depersonalization may in fact be a coping strategy utilized by direct-service providers to deal with the stressors of working in a high-stress environment. Finally, age and length of employment in the field were also predictors of role conflict.
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vi, 41 leaves
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