A Study of Burnout in Special Treatment Facility Direct Service Providers

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2002-12

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University of Hawaii at Manoa

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Role conflict, role ambiguity, and demographic variables were evaluated for their relationship to the subscales of the Maslach Burnout Inventory - Human Services Survey (MBI) in youth counselors and other direct-service providers of a special treatment facility. The findings in this study indicated that role ambiguity was a predictor in all subscales of the MBI. Furthermore, depersonalization may in fact be a coping strategy utilized by direct-service providers to deal with the stressors of working in a high-stress environment. Finally, age and length of employment in the field were also predictors of role conflict.

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vi, 41 leaves

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Theses for the degree of Master of Arts (University of Hawaii at Manoa). Sociology; no. 3029

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Table of Contents

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