Please use this identifier to cite or link to this item: http://hdl.handle.net/10125/71339

Implementing Global Business Services in a Plural Sourcing Context: Conceptualizing Modes of Service Governance

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Title:Implementing Global Business Services in a Plural Sourcing Context: Conceptualizing Modes of Service Governance
Authors:Plugge, Albert
Nikou, Shahrokh
Keywords:Enterprise Ecosystem: Extending and Integrating Technology Serving the Enterprise
business services
exploratory research
mini-cases
plural sourcing
show 1 moreservice governance
show less
Date Issued:05 Jan 2021
Abstract:To increase organizational responsiveness, firms nowadays seek various approaches in delivering global shared business services. Today, global operating firms apply a plural sourcing model that consists of both in-house and outsourced business services. As such, service governance is needed to manage interdependencies between vendors, both in-house and outsourced. However, as far as we know no study has yet addressed how global business services are governed within the context of plural sourcing. We conducted 68 semi-structured interviews with executive management of international firms and distributed a survey questionnaire to explore service governance modes. As a result, we identify five service governance modes: regional, global, centralized, de-centuriated and multifunctional. Our paper contributes to research on global business services and plural sourcing by exploring various service governance modes. Theoretical and practical implications are discussed.
Pages/Duration:10 pages
URI:http://hdl.handle.net/10125/71339
ISBN:978-0-9981331-4-0
DOI:10.24251/HICSS.2021.719
Rights:Attribution-NonCommercial-NoDerivatives 4.0 International
https://creativecommons.org/licenses/by-nc-nd/4.0/
Appears in Collections: Enterprise Ecosystem: Extending and Integrating Technology Serving the Enterprise


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