Implementing Global Business Services in a Plural Sourcing Context: Conceptualizing Modes of Service Governance

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dc.contributor.authorPlugge, Albert
dc.contributor.authorNikou, Shahrokh
dc.date.accessioned2020-12-24T20:14:23Z
dc.date.available2020-12-24T20:14:23Z
dc.date.issued2021-01-05
dc.description.abstractTo increase organizational responsiveness, firms nowadays seek various approaches in delivering global shared business services. Today, global operating firms apply a plural sourcing model that consists of both in-house and outsourced business services. As such, service governance is needed to manage interdependencies between vendors, both in-house and outsourced. However, as far as we know no study has yet addressed how global business services are governed within the context of plural sourcing. We conducted 68 semi-structured interviews with executive management of international firms and distributed a survey questionnaire to explore service governance modes. As a result, we identify five service governance modes: regional, global, centralized, de-centuriated and multifunctional. Our paper contributes to research on global business services and plural sourcing by exploring various service governance modes. Theoretical and practical implications are discussed.
dc.format.extent10 pages
dc.identifier.doi10.24251/HICSS.2021.719
dc.identifier.isbn978-0-9981331-4-0
dc.identifier.urihttp://hdl.handle.net/10125/71339
dc.language.isoEnglish
dc.relation.ispartofProceedings of the 54th Hawaii International Conference on System Sciences
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.urihttps://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subjectEnterprise Ecosystem: Extending and Integrating Technology Serving the Enterprise
dc.subjectbusiness services
dc.subjectexploratory research
dc.subjectmini-cases
dc.subjectplural sourcing
dc.subjectservice governance
dc.titleImplementing Global Business Services in a Plural Sourcing Context: Conceptualizing Modes of Service Governance
prism.startingpage5944

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