Implementing Global Business Services in a Plural Sourcing Context: Conceptualizing Modes of Service Governance

dc.contributor.author Plugge, Albert
dc.contributor.author Nikou, Shahrokh
dc.date.accessioned 2020-12-24T20:14:23Z
dc.date.available 2020-12-24T20:14:23Z
dc.date.issued 2021-01-05
dc.description.abstract To increase organizational responsiveness, firms nowadays seek various approaches in delivering global shared business services. Today, global operating firms apply a plural sourcing model that consists of both in-house and outsourced business services. As such, service governance is needed to manage interdependencies between vendors, both in-house and outsourced. However, as far as we know no study has yet addressed how global business services are governed within the context of plural sourcing. We conducted 68 semi-structured interviews with executive management of international firms and distributed a survey questionnaire to explore service governance modes. As a result, we identify five service governance modes: regional, global, centralized, de-centuriated and multifunctional. Our paper contributes to research on global business services and plural sourcing by exploring various service governance modes. Theoretical and practical implications are discussed.
dc.format.extent 10 pages
dc.identifier.doi 10.24251/HICSS.2021.719
dc.identifier.isbn 978-0-9981331-4-0
dc.identifier.uri http://hdl.handle.net/10125/71339
dc.language.iso English
dc.relation.ispartof Proceedings of the 54th Hawaii International Conference on System Sciences
dc.rights Attribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.uri https://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subject Enterprise Ecosystem: Extending and Integrating Technology Serving the Enterprise
dc.subject business services
dc.subject exploratory research
dc.subject mini-cases
dc.subject plural sourcing
dc.subject service governance
dc.title Implementing Global Business Services in a Plural Sourcing Context: Conceptualizing Modes of Service Governance
prism.startingpage 5944
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