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MFA is A Necessary Chore!: Exploring User Mental Models of Multi-Factor Authentication Technologies
Item Summary
Title: | MFA is A Necessary Chore!: Exploring User Mental Models of Multi-Factor Authentication Technologies |
Authors: | Das, Sanchari Wang, Bingxing Kim, Andrew Camp, L. Jean |
Keywords: | Designing for Digital human factors of privacy and security mental models multi-factor authentication password show 1 moreuser experience. show less |
Date Issued: | 07 Jan 2020 |
Abstract: | With technological advancements, traditional single-factor authentication methods, such as passwords, have become more vulnerable to cyber-threats. One potential solution, multi-factor authentication (MFA), enhances security with additional steps of verification. Yet, MFA has a slow adoption rate among users, and frequent data breaches continue to impact online and real-world services. Little research has investigated users' understanding and usage of MFA while specifically focusing on the their mental models and social behaviors in a work setting. We conducted semi-structured interviews with 28 individuals (11 experts, 17 non-experts), while focusing on their risk perceptions, MFA usage, and understanding of required technologies. We identified that experts treated MFA as a useful added layer of authentication, while non-experts did not perceive any additional benefits of using MFA. Both non-experts and experts expressed frustration with MFA usage, often referring to it as a 'chore.' Based on these findings, we make several actionable recommendations for improving the adoption, acceptability, and usability of MFA tools. |
Pages/Duration: | 10 pages |
URI: | http://hdl.handle.net/10125/64411 |
ISBN: | 978-0-9981331-3-3 |
DOI: | 10.24251/HICSS.2020.669 |
Rights: | Attribution-NonCommercial-NoDerivatives 4.0 International https://creativecommons.org/licenses/by-nc-nd/4.0/ |
Appears in Collections: |
Designing for Digital |
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