Designing for Digital
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ItemMFA is A Necessary Chore!: Exploring User Mental Models of Multi-Factor Authentication Technologies( 2020-01-07)With technological advancements, traditional single-factor authentication methods, such as passwords, have become more vulnerable to cyber-threats. One potential solution, multi-factor authentication (MFA), enhances security with additional steps of verification. Yet, MFA has a slow adoption rate among users, and frequent data breaches continue to impact online and real-world services. Little research has investigated users' understanding and usage of MFA while specifically focusing on the their mental models and social behaviors in a work setting. We conducted semi-structured interviews with 28 individuals (11 experts, 17 non-experts), while focusing on their risk perceptions, MFA usage, and understanding of required technologies. We identified that experts treated MFA as a useful added layer of authentication, while non-experts did not perceive any additional benefits of using MFA. Both non-experts and experts expressed frustration with MFA usage, often referring to it as a 'chore.' Based on these findings, we make several actionable recommendations for improving the adoption, acceptability, and usability of MFA tools.
ItemHow Autonomy is Used in Information Systems Research: Status Quo and Prospective Opportunities( 2020-01-07)Autonomy is a central concept that allows researchers to investigate essential aspects such as job-related outcomes in Information Systems (IS) research. With the increase of mobile technologies, autonomy is increasingly gaining importance. Given the growing body of research in this area, this research presents the results of a systematic literature review. The results show in detail how autonomy has been used and identify fruitful avenues for future research. Specifically, we suggest that future research should contextualize autonomy to give it a pivotal theoretical significance for IS research. Moreover, future research should also acknowledge the multi-dimensional facets of autonomy to enhance its explanatory power.
ItemIntroduction to the Minitrack on Designing for Digital( 2020-01-07)