MFA is A Necessary Chore!: Exploring User Mental Models of Multi-Factor Authentication Technologies Das, Sanchari Wang, Bingxing Kim, Andrew Camp, L. Jean 2020-01-04T08:18:52Z 2020-01-04T08:18:52Z 2020-01-07
dc.description.abstract With technological advancements, traditional single-factor authentication methods, such as passwords, have become more vulnerable to cyber-threats. One potential solution, multi-factor authentication (MFA), enhances security with additional steps of verification. Yet, MFA has a slow adoption rate among users, and frequent data breaches continue to impact online and real-world services. Little research has investigated users' understanding and usage of MFA while specifically focusing on the their mental models and social behaviors in a work setting. We conducted semi-structured interviews with 28 individuals (11 experts, 17 non-experts), while focusing on their risk perceptions, MFA usage, and understanding of required technologies. We identified that experts treated MFA as a useful added layer of authentication, while non-experts did not perceive any additional benefits of using MFA. Both non-experts and experts expressed frustration with MFA usage, often referring to it as a 'chore.' Based on these findings, we make several actionable recommendations for improving the adoption, acceptability, and usability of MFA tools.
dc.format.extent 10 pages
dc.identifier.doi 10.24251/HICSS.2020.669
dc.identifier.isbn 978-0-9981331-3-3
dc.language.iso eng
dc.relation.ispartof Proceedings of the 53rd Hawaii International Conference on System Sciences
dc.rights Attribution-NonCommercial-NoDerivatives 4.0 International
dc.subject Designing for Digital
dc.subject human factors of privacy and security
dc.subject mental models
dc.subject multi-factor authentication
dc.subject password
dc.subject user experience.
dc.title MFA is A Necessary Chore!: Exploring User Mental Models of Multi-Factor Authentication Technologies
dc.type Conference Paper
dc.type.dcmi Text
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