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Love and Hate Relationships in a Platform Ecosystem: A case of Finnish Electronic Identity Management

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Title:Love and Hate Relationships in a Platform Ecosystem: A case of Finnish Electronic Identity Management
Authors:Bazarhanova, Anar
Yli-Huumo, Jesse
Smolander, Kari
Keywords:Open Digital Services and Platforms
case study, eIDM, non-focal role, platform ecosystem, platform dominance
Date Issued:03 Jan 2018
Abstract:There has been a substantial interest among scholars in digital platforms and their governance. This paper proposes a different perspective on the phenomenon, by providing observations on non-focal firms’ dependencies to external platforms. Using the case study results of Finnish firms’ utilization of a monopolistic BankID authentication platform, we describe the platform ecosystem and its transformation on organizational and technology aspects. We show how legislation can transform the roles and relations between ecosystem participants and lead to the long-time dominant legacy platform weakening. Our study extends existing research on platforms and contributes new knowledge about the enforced adoption of the platform by heterogeneous organizations. These findings have important managerial implications, as they inform how non-focal firms can understand the use of existing and coming digital platforms.
Pages/Duration:10 pages
URI:http://hdl.handle.net/10125/50074
ISBN:978-0-9981331-1-9
DOI:10.24251/HICSS.2018.187
Rights:Attribution-NonCommercial-NoDerivatives 4.0 International
https://creativecommons.org/licenses/by-nc-nd/4.0/
Appears in Collections: Open Digital Services and Platforms


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