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Engaging Users to Co-Create - Implications for Service Systems Design by Evaluating an Engagement Platform

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Title:Engaging Users to Co-Create - Implications for Service Systems Design by Evaluating an Engagement Platform
Authors:Grotherr, Christian
Semmann, Martin
Böhmann, Tilo
Keywords:Digital Services and the Digitalization of Services
actor engagement, co-creation, engagement platform, service system, service systems engineering
Date Issued:03 Jan 2018
Abstract:Far-reaching digitalization affords significantly more opportunities for engaging actors and mobilizing resources in service systems. By leveraging these capabilities, digitally enabled service systems can facilitate user-generated services. Traditional service engineering approaches provide for such service systems. This paper presents and discusses the evaluation of a field-based design science research project for designing an engagement platform that facilitates the co-creation of user-generated services. This study reports contributions to the design knowledge of such an engagement platform and their consequences for engagement activities. Based on the evaluation, we propose design propositions for such an engagement platform from a sociotechnical perspective.
Pages/Duration:10 pages
URI:http://hdl.handle.net/10125/50021
ISBN:978-0-9981331-1-9
DOI:10.24251/HICSS.2018.134
Rights:Attribution-NonCommercial-NoDerivatives 4.0 International
https://creativecommons.org/licenses/by-nc-nd/4.0/
Appears in Collections: Digital Services and the Digitalization of Services


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