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Challenges in Modifying Existing Scales for Detecting Harassment in Individual Tweets

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Title: Challenges in Modifying Existing Scales for Detecting Harassment in Individual Tweets
Authors: Guberman, Joshua
Hemphill, Libby
Keywords: content moderation
online harassment
social media
verbal violence
Issue Date: 04 Jan 2017
Abstract: In an effort to create new sociotechnical tools to combat online harassment, we developed a scale to detect and measure verbal violence within individual tweets. Unfortunately, we found that the scale, based on scales effective at detecting harassment offline, was unreliable for tweets. Here, we begin with information about the development and validation of our scale, then discuss the scale’s shortcomings for detecting harassment in tweets, and explore what we can learn from this scale’s failures. We explore how rarity, context, and individual coder’s differences create challenges for detecting verbal violence in individual tweets. We also examine differences in on- and offline harassment that limit the utility of existing harassment measures for online contexts. We close with a discussion of potential avenues for future work in automated harassment detection.
Pages/Duration: 10 pages
ISBN: 978-0-9981331-0-2
DOI: 10.24251/HICSS.2017.267
Rights: Attribution-NonCommercial-NoDerivatives 4.0 International
Appears in Collections:Social Media: Culture, Identity, and Inclusion Minitrack

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