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Conceptualizing the Value Co-Destruction Process for Service Systems: Literature Review and Synthesis

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Title:Conceptualizing the Value Co-Destruction Process for Service Systems: Literature Review and Synthesis
Authors:Lintula, Juuli
Tuunanen, Tuure
Salo, Markus
Keywords:co-creation
co-destruction
service
value
Date Issued:04 Jan 2017
Abstract:This study conceptualizes the notion of value co-destruction by reviewing and synthesizing the scattered and scarce value co-destruction literature in interdisciplinary fields. Building on our synthesis, we outline a conceptual framework for the value co-destruction process consisting of three interrelated categories of key concepts. Our framework helps in identifying, analyzing and rectifying unwanted outcomes of a service process and highlighting the dynamic nature of value co-destruction in service systems.
Pages/Duration:10 pages
URI/DOI:http://hdl.handle.net/10125/41350
ISBN:978-0-9981331-0-2
DOI:10.24251/HICSS.2017.197
Rights:Attribution-NonCommercial-NoDerivatives 4.0 International
https://creativecommons.org/licenses/by-nc-nd/4.0/
Appears in Collections: Service Science Minitrack


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