Technological, Educational, and Organizational Impacts of Global Crises
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Item From Panic to Provisions: Unraveling Consumer Emotions Amidst the Food Delivery Rush During COVID-19 Community Lockdown(2025-01-07) Wang, Bingyang; Liu, Yili; Garg, RajivModeling consumers’ decision-making processes during crises and the collective impact of their emotions is crucial for building future resilience. In this paper, we collected and analyzed social media, news, and financial market data of gig-economy-based food and grocery platforms. These platforms emerged as lifelines during the COVID-19 lockdown in 2020. Leveraging NLP, statistical, and time-series methods, we concluded the direction and magnitude of consumer emotion changes during the crisis and observed that consumer emotions (disgust and fear) following service changes influence the stock performance of these platforms.Item Information Systems Research for Climate Health: An Agenda to Tackle the Imminent Global Health Crisis(2025-01-07) Müller, Sune; Osberg, Jørgen; Tretteteig, Herman; Sæbø, Johan; Sandve, Geir KjetilClimate change constitutes an imminent global health crisis threatening human health directly through extreme weather events and indirectly via altered disease patterns and food insecurity. This paper identifies climate health as an emerging field, emphasizing the critical role of Health Management Information Systems (HMIS) in mitigating the negative health impact. By leveraging Early Warning Systems (EWS) and integrating climate data, HMIS can provide decision-makers with actionable information. The study employs a Retrieval-Augmented Generation (RAG) chatbot to review a large corpus of interdisciplinary literature, highlighting the need for Information Systems (IS) research on EWS design and integration, climate health information systems in practice, resilient health systems, capacity building for climate health action, and institutional impact of digital innovation. The findings underscore the importance of developing robust, adaptive IS to support climate health actions and outline a comprehensive IS research agenda to address the multifaceted challenges climate change poses to public health.Item Navigating Crises with xReality: From Concept to Frontline Application(2025-01-07) Gräf, Miriam; Jacquemin, Philippe; Jourdan, SaraIn a world increasingly facing crises, developing effective crisis management strategies is crucial. This study explores xReality (XR) technologies as innovative tools to enhance crisis management. By assessing the Technology Readiness Levels (TRLs) of XR applications and their adaptability at different crisis stages, we provide new insights for designing more effective preparedness and response strategies. Through a comprehensive literature review, we categorized 55 papers into technology, user, and content based on the xReality framework to analyze XR's current state and evolution in crisis scenarios. Our findings highlight a significant gap between XR’s potential and its application, with many solutions still in early development. This paper proposes a detailed research agenda to advance XR technologies from concept to application, aiming to improve crisis outcomes. It is a call to action to harness XR’s untapped potential to revolutionize crisis management in our volatile world, bridging the gap between potential and practice.Item Enhancing Faculty Confidence in Online Teaching: The Impact of Faculty Learning Communities During the COVID-19 Transition(2025-01-07) Witt, Christine; Mercurio, Kathryn; Kim, YoonThe COVID-19 pandemic drove a rapid shift to online teaching in higher education, prompting a profound transformation. This study examines its impact on faculty confidence, pedagogy, and institutions. We investigate the effectiveness of Faculty Learning Communities (FLCs) in aiding faculty adaptation to online teaching. We analyze faculty confidence and readiness changes using mixed methods, including pre-and post-surveys (n=92). Results show a significant post-FLC increase in confidence, emphasizing the importance of targeted professional development. Prior online teaching experience correlates positively with confidence. The paper explores implications for faculty development within the context of higher education’s digital transformation, including faculty ability to adapt to different teaching modalities through the acquisition of technological pedagogical tools. We highlight the pivotal role of technology and organizational systems in fostering faculty technological innovation amidst crises.Item Introduction to the Minitrack on Technological, Educational, and Organizational Impacts of Global Crises(2025-01-07) Ajjan, Haya; Owens, Dawn; Abujarour, Safa’A