Information Systems Success and Benefits Realization Minitrack
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This minitrack focuses on information systems benefits, benefit realization, their success and related challenges, methods, processes, and practices. Papers with broad range of topics and approaches are welcomed. We invite papers presenting theoretical models, empirical results, or practical experiences, so that the construction of a converging and comprehensive view can be initiated.
Topics covered, but not limited to:
- IS procurement and acquisition concepts and experiences that aim for maximum benefits
- The impacts of regulations
- Benefits realization processes and methods
- Benefits realization as a part of IS development practice or methods
- IS procurement issues, challenges, or solutions for maximum benefits
- Theoretical models and frameworks for (understanding) IS benefits and benefits realization
- Stakeholders that affect IS benefits realization
- Case studies
- Business-IT alignment and its relation to IS benefits
- Architectures and models and their relations to IS benefits
- Benefits and benefit realization in the context of IS procurement or IS renewal
- Utility of applying formal benefits realization or procurement practicesIS procurement concepts
Samuli Pekkola (Primary Contact)
Tampere University of Technology
Luleå University of Technology
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ItemTime for Climate Change: Leadership, IT Climate, and their Impact on Organizational Performance( 2017-01-04)Information systems (IS) have become essential for operating firms successfully. How to align business and information technology (IT) executives to in-crease organizational output has been widely dis-cussed in literature. This research focusses on pre-requisites and consequences of a positive IT climate in organizations where the need for deep IT and business knowledge is constantly increasing. We shed light on how organizational leaders, both from business and IT, influence a positive organizational IT climate by IT leadership and subsequently, how an organizational IT climate affects strategic align-ment and firm performance. By applying a two steps approach, this study evaluates the results of a survey among 322 IT decision makers in the U.S. working in knowledge-intensive and less-knowledge intensive industries. Our findings illustrate that IT leadership and IT climate differ between the two groups, and can confirm organization wide firm IS knowledge as a strategically important resource to achieve organ-izational performance.
ItemCharacterizing, Explaining and Valuing the Effective Use of an IT Artefact: A Field Study of Performance Management Information Systems in SMEs( 2017-01-04)Calls have been made for IS research to shift from the study of the use of IT artefacts to the study of their effective use. In seeking to provide added validity and relevance to the concept of effective use, we apply Burton-Jones and Grange’s theoretical framework to study the dimensions, contextual drivers and benefits of effective use. This is done through a field study of performance management information systems (PMIS) as used in 16 small and medium-sized enterprises (SMEs). In characterizing, contextualizing and valuing the effective use of a mission-critical IT artefact such as a PMIS, our results provide further empirical grounding and understanding of this complex yet under researched concept.
ItemA Process-Oriented Model to Business Value – the Case of Real-Time IT Infrastructures( 2017-01-04)Which investments in real-time capabilities and decision-support IT-infrastructures are appropriate? In view of the recent in-memory systems this poses an urgent question to companies in many industries. Despite ample research on the causal relationship between IS investments and business value, especially the value quantification remains a difficult challenge. This paper contributes a business value measurement model that structures and assesses the internal organizational benefits of real-time IT infrastructures. A case study from the automotive industry aims to validate the model.