Intentional Forgetting in Organizations and Information Systems
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ItemManaging Change Through a Work Environment Which Promotes Forgetting( 2019-01-08)Changing established business processes poses many obstacles. Employees falling back into old routines is one problem, change-managers have to cope with. This paper investigates the reasons of this fall-back actions and gives insight into how this behavior can be avoided and how newly learned actions are stabilized. From a psychological perspective we propose that the presence of retrieval cues triggers old and hampers new routines. By controlling the work environment and eliminating or manipulating these cues, it is possible to ease learning. We demonstrate the cue manipulation in an experimental setting and present the preliminary results from our first experiments.
ItemAnalyzing the Effects of Role Configuration in Logistics Processes using Multiagent-Based Simulation: An Interdisciplinary Approach( 2019-01-08)Current trends like the digital transformation and Industry 4.0 are challenging logistics management: flexible process development and optimization has been a primary concern in research in the last two decades. However, flexibility is limited by its underlying distribution of action and task knowledge. Thus, our objective is to develop an approach to optimize performance of logistics processes by dynamic (re-) configuration of knowledge in teams. One of the key assumptions for that approach is, that the distribution of knowledge has impact on team‘s performance. Consequently, we propose a formal specification for representing active resources (humans or smart machines) and distribution of action knowledge in multiagent-based simulation. In the second part of this paper, we analyze process quality in a psychologically validated laboratory case study. Our simulation results support our assumption, i.e., the results show that there is significant influence of knowledge distribution on process quality.
ItemStudying cue-dependent and intentional forgetting in organizations: a methodological approach( 2019-01-08)The establishment of new working routines as an adaptation to changing working conditions requires not just the learning of the new content but also the forgetting of the old knowledge. To further understand exactly how old working routines are put behind, four experiments within a realistic working environment are designed. All experiments are based on group work of three participants, thus individual learning and forgetting can be measured, as well as the group performance all together. The experimental design and the implementation of measuring forgetting is explained in detail.