Services for All: Inclusion, Accessibility, and Diversity
Permanent URI for this collectionhttps://hdl.handle.net/10125/107443
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Item type: Item , ‘Leanbotics’ Case – Exploring Inclusive Synergies Between Robotic Process Automation (RPA) and Process Improvement(2024-01-03) Kedziora, Damian; Siemon, Dominik; Sharda, RameshIn the rapidly changing organizations, the importance of inclusive service design is growing, both for external relations and internal communities. In our case study, we explored the synergy between process improvement and automation for the inclusive digital transformation at a large Nordic organization. Merging the governance of Robotic Process Automation (RPA) and Continuous Improvement (CI) programme, by developing a ‘Leanbotics’ programme allowed for more efficient and engaging experience, by shifting the focus on including everyone in the community. The insights collected qualitatively from the key personnel taking part in the transition uncovered meaningful synergies in the novel value proposition of easily understandable and inclusive service design.Item type: Item , Mystery shopping: Improving quality assurance of public transport services for people with restricted mobility using a prototypical mobile application(2024-01-03) Voß, Stefan; Ge, LipingDue to legal regulations and the impending demographic aging of society, urban mobility service providers are increasingly confronted with the inclusive design of local public transport. Accessibility is a basic prerequisite for people with restricted mobility to be able to participate in society in a self-determined way. Quality standards are defined and reviewed in discussions and negotiations between transport companies, public transport authorities and stakeholders. These standards are the basis for the design of any infrastructure, vehicle fleet, information, and operation to promote accessibility. The aim of this paper is to determine how the review of the accessibility of public transport can be improved by means of mystery shopping using a prototypical app. The mobile application enables the cooperative evaluation of public transport services from the perspective of mobility-restricted users (e.g. those in wheelchairs) across the mobility chain. We subsume and extend relevant evaluation criteria and implement them in a mobile application to be used during field work while cooperating with the back office of a public transport company. The app is tested in both usability tests and a field test and in dialogue with the users; its correct functioning is confirmed.Item type: Item , Introduction to the Minitrack on Services for All: Inclusion, Accessibility, and Diversity(2024-01-03) Hassan, Lobna; Siemon, Dominik; Schrier, Kat; Hyrynsalmi, SamiItem type: Item , Accessibility of Educational Games and Game-Based Approaches to People with Learning and Physical Disabilities: A Systematic Literature Review(2024-01-03) Hassan, LobnaGames and game-based approaches to education have become a part of most online and offline learning. They are thought to engage students and facilitate effective learning. These technologies, nonetheless, are often inaccessible to people with disabilities such as learning, auditory, visual, or cognitive impairments. In this paper, I ask: what is the state of the art of academic research on accessibility of game-based education to people with disabilities? What needs research and development to make sure no student is left behind? This literature study of research published between 2016 and 2020 (66 manuscripts) shows that researchers are directing relatively less attention towards motor and auditory accessibility. Research investigating the use of accessible solutions by people with and without disabilities simultaneously, in the same setting is needed. Emerging technology, such as AR & VR need attention and the range of stakeholders involved in this research needs expansion.