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ItemTechno-legal entanglements as new actors in the policy-making process( 2022-01-04)The mechanisms by which Information and Communication Technologies (ICTs) support public sector reforms have been widely studied in e-government literature. This paper contributes to this literature analyzing how the entanglement of law and technological systems shapes the trajectory of policy-making. The paper discusses the case of the policy-making which led to the approval of changes in key articles of the Italian Digital Administration Code (DAC). The paper contributes to the e-government literature highlighting that the policy-making choices and options are constrained by how previous law and technology have been entangled to support the digitalization of the public administration. The paper provides valuable insights to better understand the impacts associated with the digitalization of the public administration, specifically of legal norms and procedures, on policy-making processes.