Government Services and Information

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    Are Older Citizens Using the E-Moi portal in Saudi Arabia, Hail City: A Quantitative Study-‹
    ( 2018-01-03) Choudrie, Jyoti ; Alfalah, Adel ; Spencer, Neil ; Sundaram, David
    ICT has been widely exploited as a powerful tool of development and prosperity. Therefore, Governments are increasingly moving their civil products and services online. However, there are several groups within societies that are missing out on government benefits due to no online access or/and knowledge, including the elderly. This research attempts to understand the factors affecting older adults’ adoption and use of e-government in a vicinity of Saudi Arabia. To achieve this, a quantitative method used an online survey questionnaire resulting in 937 completed responses. The findings offer implications for existing literature on e-Government adoption, for practitioners and policy makers.
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    Determinants and barriers of e-procurement: A European comparison of public sector experiences
    ( 2018-01-03) Gasco, Mila ; Cucciniello, Maria ; Nasi, Greta ; Yuan, Qianli
    Despite recent studies on determinants of adoption and diffusion of e-procurement, the existing literature is still scant on how different variables affect e-procurement adoption, diffusion and upscaling by type of adopter. Using qualitative data from interviews, this paper aims at contributing to fill this gap by examining how outer and inner variables influence the adoption and upscaling of e-procurement in two European regions that can be considered as innovators (Valencia in Spain and Lombardy in Italy). Our findings show that 1) the role of inner factors is clearer than that of outer ones in adoption processes, 2) in particular, organizational (mainly slack resources in both cases) and individual determinants seem to be the most important inner factors, 3) change management strategies and activities have a key role in upscaling processes, and 4) the internal organizational context and the type of technological innovation may act as moderators/mediators of the effects.
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    Introduction to the Minitrack on Government Services and Information
    ( 2018-01-03) Kesan, Jay ; Schaupp, Ludwig Christian ; Luna-Reyes, Luis