Advances in Trust Research
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Item What do I (and You) Have to Lose? Investigating Effects of Risk Asymmetry on the Trust Process in Distributed Dyads(2025-01-07) Capiola, August; Alarcon, Gene; Hamdan, Izz Aldin; Jessup, Sarah; Ryan, Tyler; Johnson, Dexter; Panson, DavidPopular theories of trust note the importance of risk in the trust process. However, real-world risk is not homogenous: one party may stand to lose more (or less) based on the actions of another, and the degree of this asymmetry may change. The present research focused on comparative vulnerability and risk discrepancy between parties in a novel task. The study investigated their moderating effects on the trust process through the lens of exchange theory. Participants were recruited online to participate in a novel task designed to emulate real-world constraints present in computer-mediated ad hoc dyads. The results showed that in several cases, relative vulnerabilities and the extent of risk discrepancy moderated the effect of partner behaviors on trust-relevant criteria. This work is a step toward quantifying the effects of changing comparative vulnerability and risk discrepancy on the trust process and has implications for distributed dyads.Item Trust and Leadership in the Hybrid Workplace(2025-01-07) Östergård, Nathalie; Högberg, Karin; Snis, UlrikaDigitalization of the workplace has transformed work practices and shaped hybrid work contexts. This study explores trust from a leadership perspective in two hybrid organizations, commonly known as global high-tech industrial companies. The study is qualitative with an exploratory approach. Collected data consists of field observations and interviews. The result reveal that trust is understood as a vital leadership tool in hybrid work settings. Practical findings highlight the need for strategic efforts to build and sustain trust. In addition, leaders underscore that trust is linked to clear goals and expectations, addressing respect, loyalty and empathy. Leaders emphasized the importance of regular interactions to foster trustful relationships in hybrid work settings. The result indicate that some leaders perceive that there is no choice but to trust in hybrid work settings.Item Introduction to the Minitrack on Advances in Trust Research(2025-01-07) Alarcon, Gene; Blomqvist, Kirsimarja; Möhlmann, Mareike; Jarvenpaa, SirkkaItem Recursive Impacts of Algorithmic Management on Trust and Employee Productivity in Professional Work Settings(2025-01-07) Korogodsky, AlexanderThis research proposes a framework that describes the influences of algorithmic management on trust and worker productivity. The framework illuminates the presence of a powerful, recursive force that exhibits both enabling and inhibiting effects of algorithms on trust and explains the consequences for employee productivity. Our findings result from an in-depth single case study that investigates the dynamics of adopting algorithms for the purposes of managing employees in professional work settings. Drawing on advances in Actor-Network Theory, we observed that algorithms mature from being enabling tools to emerge as equal actors that both influence and are influenced by the trust relationships. This research advances algorithmic management and trust theories by describing this phenomenon in terms of unexpected effects on employee-to-employee and employee-to-algorithm trust and identifying its impact on worker productivity.