Advances in Research on Trust, Trusted Systems, and Digital Technologies
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ItemConfirmatory Influence of Trust in E-commerce: A Data Collection Bias and Suggestion( 2020-01-07)In most trust studies, its dimensions and antecedents have been studied with an overwhelming evidence showing trust as a critical determinant of behavioral intention to purchase. The focus has been on confirming the investigation of trust as a determinant on successful only purchases. This paper explores the importance of investigating the impact of trust on intention to purchase from both successful and unsuccessful purchase cases in order to provide a more balanced view of the critical role of trust in e-commerce transaction decisions. It also aims to contribute to the rigor of information systems (IS) research practices related to data collection methods. Our findings provide important insights into the varying effect of trust on intention, which becomes apparent when data collection methods allow for the testing of cases of successful and non-successful purchases
ItemUnderstanding the Platform Economy: Signals, Trust, and Social Interaction( 2020-01-07)Two-sided markets are gaining increasing importance. Examples include accommodation and car sharing, resale, shared mobility, crowd work, and many more. As these businesses rely on transactions among users, central aspects to virtually all platforms are the creation and maintenance of trust. While research has considered effects of trust-building on diverse platforms in isolation, the overall platform landscape has received much less attention. However, cross-platform comparison is important since platforms vary in their degree of social interaction, which, as we demonstrate in this paper, determines the adequacy and use of different trust mechanisms. Based on actual market data, we examine the mechanisms platforms employ and how frequent users rely on them. We contrast this view against survey data on users’ perceptions of the context-specific importance of these trust-building tools. Our findings provide robust evidence for our reasoning on the relation between platforms’ degree of social interaction and the associated expressive trust cues.
ItemSame Same But Different? A Two-Foci Perspective on Trust in Information Systems( 2020-01-07)Trust is one of the most important factors driving the adoption and use of information systems. The goal of this paper is to provide a first evaluation of a conceptual piece claiming a) that users distinguish between their trust in an IS and the provider of this IS and b) that both kinds of trust are important for the success sustainable success of IS providers. To evaluate the claims, a research model is developed and evaluated using data of 234 students during the introduction of a new IS at an European university. The results provide support for both claims, since the correlation between the two trust constructs is low, and the nomological networks differ. Regarding the importance of both constructs, trust in the IS is found to have an important impact of the use of the IS, whereas trust in the provider is a major driver of the users’ loyalty.
ItemTakeaway Trust: A Market Data Perspectiveon Reputation Portability in Electronic Commerce( 2020-01-07)Reputation has become a key factor within today’s online platform landscape. In particular for sellers in electronic commerce, the management of reputation as a signal of trustworthiness has become a relevant business activity. Prior studies have focused on either the role of reputation within given (but platform-bound) environments or general data portability between platforms. The question of cross-platform reputation portability, however, has thus far achieved much less attention. With this exploratory work, we present survey data on consumers’ perception of portable reputation in the platform economy and a case study based on actual (seller) market data from an e commerce marketplace. Our results show that consumers are generally receptive for imported seller reputation. However, for seller ratings to function as an effective signaling device across platform boundaries, adequate means of representation have yet to be found.
Item“Do you still trust me?” Effects of Personality on Changes in Trust during an Experimental Task with a Human or Robot Partner( 2020-01-07)In the current study, we investigated the effects of dispositional variables on self-reported trust and suspicion perceptions of one’s partner in a maze-running task. Dispositional variables affect the extent to which people perceive and encode information in their environment. Prior research has shown that dispositional variables interact with situational variables in expressing behaviors. In order to test the effects of three dispositional variables (i.e., dispositional trust, dispositional distrust, and dispositional suspicion) on self-reported trust and suspicion perceptions towards a partner (a human or a Nao robot), we ran two discontinuous growth models. Overall, we found that participants’ trust towards their partner decreased when the partner engaged in untrustworthy behaviors as expected. In addition, changes in trust perceptions towards the partner were predicted by participants’ level of dispositional trust. These results have implications for studying the effects of dispositional variables on context-dependent trust perceptions within the trust process.