Making Digital Transformation Real
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ItemDigital Transformation Framework: Creating Sensing, Smart, Sustainable and Social (S^4) Organisations( 2021-01-05)Organisations are engaged in digitalisation or contemplating their need to start this transformation. Yet, there is not a single framework unifying the different aspects of the digital transformation based on digital value creation. This study attempts to fill this gap by reviewing existing frameworks and theoretical models on digital transformation and related concepts, such as Industry 4.0. Then, an integrated framework of the digital transformation journey emerges guiding organisations to identify capabilities allowing digital value creation. This framework suggests that the digital transformation is triggered by emerging technologies that transform the notion of value, the creation and delivery of this value, based on building blocks that allow organisations to innovate at many levels. These innovations require transformations having the potential to create organisations of the next generation, which are becoming dynamically more sensing, smart, sustainable and social-oriented.
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ItemDigital Service Innovation in Plant and Mechanical Engineering: Exploring Contextual Factors in the Innovation Process( 2021-01-05)In recent years, the transformation from pure product businesses to data-based service innovation in various industries has intensified. This paper extends previous studies on „servitization“, i.e. the transition from product manufacturer to service provider, focusing on digital service innovations. We develop an integrative model to examine the technological, organizational, and environmental context as prominent components of the initiation, adoption, and routinization of digital service innovations. Drawing on the Technology-Organization-Environment (TOE) framework, different factors are identified and then validated by conducting ten expert interviews regarding their relevance to the innovation process of digital services in the plant and mechanical engineering industry. The results strongly suggest that the general TOE framework needs to be revisited and extended to be used in this specific context. The extended TOE framework can serve as a basis for studying contextual factors in digital service innovations and guide managerial decision-making.
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ItemDigitalisation Practices in South-African State-Owned Enterprises: A Framework for Rapid Adoption of Digital Solutions( 2021-01-05)The dawn of the 4IR (4th Industrial Revolution) brought about numerous opportunities for digitisation of South African State-Owned Enterprises (SOEs). Yet, it is uncertain to what extent these SOEs are positioned to embrace 4IR opportunities and address the challenges. In this paper we investigate the value of SOEs in South Africa (SA) as a developing economy as well as important components of the 4IR and SA government initiatives to embrace the 4IR. Amongst others, Blockchain, Advanced Analytics, AI, and the IoT have been identified as important 4IR components. On the strength of a literature review, a number of propositions is defined and these together with existing technology adoption frameworks, notably the Technology-Organisation-Environment (TOE) framework are used to define a digitalisation framework for 4IR adoption by SA SOEs. Key to the framework is collaboration among individuals in the 4IR. The framework is subsequently validated conceptually by linking it to the stated propositions.
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