Design, Development, and Evaluation of Enhanced Collaboration Technologies
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Item Bridging Business and IT Through Low-Code/No-Code: Insights into Business-IT Collaboration in Enterprise Citizen Developer Programs(2025-01-07) Binzer, Björn; Fürstenau, Daniel; Winkler, Till J.As low-code/no-code citizen development programs become more prevalent, aiming to upskill the workforce and enhance digital literacy, a new approach to collaboration between business units and IT units is essential. To explore the nature and architecture of these programs, we conducted a multi-case study involving 18 firms and interviewed 22 individuals leading or shaping their respective initiatives. Our analysis revealed 20 measures, categorized into five key collaboration mechanisms: self-empowerment, ideation generation, coordinated scaling, project execution, and professional catalyst. Additionally, we identified four distinct modes of business-IT collaboration within the context of citizen development. Our contribution is two-fold: this study provides comprehensive insights into the operational dynamics of citizen development programs, which remain under-explored, and it offers practical guidance for fostering business-IT collaboration.Item Joint Use of Information Technologies: Why Not Agree and Shop Online Together?(2025-01-07) Tchanou, Armel Quentin; Léger, Pierre-Majorique; Fredette, Marc; Sénécal, SylvainIn the Information Systems domain, there’s a gap in understanding how two individuals may use information technology (IT) resources in tandem, termed “joint IT use”. Our dyadic joint IT use model predicts that dyadic conflict and its dimensions —cognitive, emotional, and behavioral— during IT use performed jointly, influence user intention to continue with joint IT use, relationships mediated by the consensus-building effort and time. This dyadic conflict is also the key mediator for external factors including initial agreement, user input device control, and shared system display. A role-based experiment in online shopping settings validates our research model, offering fresh perspectives and guiding IT experts in future research and system design, especially in enhancing shared interfaces, input control management, and initial consensus.Item Use Cases for Prospective Sensemaking of Human-AI-Collaboration(2025-01-07) Sudeeptha, Ishara; Müller, Wieland; Leyer, Michael; Richter, Alexander; Nolte, FerryThis study explores the potential of Human-AI Collaboration (HAIC) use cases as a tool for prospective sensemaking. Based on 14 interviews with executives of an automotive company, we identify and categorize HAIC use cases that can help organizations anticipate and strategically respond to the impact of HAIC. Feedback from the case company shows that our systematic mapping of HAIC use cases along the value chain and group tasks enables a structured understanding of the potential role of AI and underscores the importance of strategic foresight when integrating AI into organizational processes.Item Introduction to the Minitrack on Design, Development, and Evaluation of Enhanced Collaboration Technologies(2025-01-07) Elshan, Edona; Bittner, Eva; Ebel, Philipp Alexander; Oeste-Reiß, Sarah