Reports from the Field Minitrack

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There is no dearth of Knowledge Management theory and associated research; numerous journals focus exclusively on the topic, and several information systems-oriented conferences feature KMS-specific tracks. There is also an active practitioner base of knowledge workers who develop, implement, manage, and use knowledge management systems. As with many areas in information systems, there is often a gulf between the research conducted by the academic community and the needs and experiences of the practitioners.

The goal of this minitrack is to provide a “bridge” between the knowledge management systems practitioner community and the scholars that build theory and conduct research in that domain. The goal will be addressed in the form of case studies that document specific knowledge system successes or failures.

Possible contributions regarding reports from the field in knowledge management may include, but are not limited to the following:

  • Best practices in using technology, processes, or personnel to promote:
    • Knowledge creation
    • Knowledge maintenance
    • Storing knowledge
    • Retrieving knowledge
    • Promoting a willingness to contribute to a knowledge repository
    • Promoting a willingness to seek knowledge from a knowledge repository
  • Specific challenges encountered and successfully overcome in designing, implementing or using a knowledge management system
  • Specific challenges in designing, implementing, or using a knowledge management system that have defied resolution
  • Specific challenges to organizational leadership face in knowledge acquisition, distribution, retrieval, retention, and evolution of knowledge workers using a knowledge management system
  • Challenges and opportunities to the research community

Minitrack Co-Chairs:

Vincent Scovetta (Primary Contact)
Long Island University (C.W. Post Campus)
Computer Science & Management Engineering

Timothy J. Ellis
Nova Southeastern University

Julee Hafner


Recent Submissions

Now showing 1 - 5 of 5
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    Towards a Conceptual Framework for Persistent Use: A Technical Plan to Achieve Semantic Interoperability within Electronic Health Record Systems
    ( 2017-01-04) Blackman, Shellon
    Semantic interoperability within the health care sector requires that patient data be fully available and shared without ambiguity across participating health facilities. Ongoing discussions to achieve interoperability within the health care industry continue to emphasize the need for healthcare facilities to successfully adopt and implement Electronic Health Record (EHR) systems. Reluctance by the healthcare industry to implement these EHRs for the purpose of achieving interoperability has led to the proposed research problem where it was determined that there is no existing single data standardization structure that can effectively share and interpret patient data within heterogeneous systems. \ \ The proposed research proposes a master data standardization and translation (MDST) model – XDataRDF -- which incorporates the use of the Resource Description Framework (RDF) that will allow for the seamless exchange of healthcare data among multiple facilities. Using RDF will allow multiple data models and vocabularies to be easily combined and interrelated within a single environment thereby reducing data definition ambiguity. \
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    Perceptions of Successful Unlearning in Hearing Aid Practioners
    ( 2017-01-04) Hafner, Julee
    In patient care, maintaining skill competencies during technological advances requires effective knowledge changes processes. One method used consists of task repetition until errors are non-existent and successful demonstration of new learning is complete however, adjusting to numerous procedural changes may be difficult. Determining how to maximize change process during competency acquisition is essential. The strategy of how to change or “unlearn” previous actions and acquire new competencies successfully has been of interest. Because of the lack of a consistent definition of unlearning, a persistent problem remains. This study: (a) collected information about successful unlearning, and (b) demonstrated unlearning requirements for knowledge change occurrences in the hearing healthcare field. Study results: Survey of fifty hearing-aid professionals assessed their successful unlearning during instrumentation advances. Practioners’ responses during instrument updating demonstrated three perceptions of successful unlearning- requiring previous knowledge base, awareness about the need for change, and possessing positive viewpoints about unlearning.
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    Organizational Information Dissemination Within Collaborative Networks Using Digital Communication Tools
    ( 2017-01-04) Hinojosa, Cristelia ; Cleveland, Simon
    Knowledge transfer among employees remains a challenge for many organizations. With the increased adoption rate of corporate social media collaboration technologies, there is an urgent need to determine the factors that enhance information diffusion among employees. \ \ The current study leverages prior research on social media collaboration performed in the public domain to determine whether the dimensions of tie strength have any effect on information diffusion among corporate users of social media technologies. Analysis of 511 Lync messages related to a training topic at a mid-sized South Central corporation was performed. The preliminary results demonstrated that the dimensions of tie strength (intimacy, structural, and social) were highly correlated to the number of messages among users. Moreover, regression analysis showed that three quarters of the messages were also predicted by the dimensions of tie strength. \
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    Key Performance Indicators for Evaluating Corporate Wikis for Knowledge Management
    ( 2017-01-04) Mützel, Markus Michael ; Tafreschi, Omid
    This paper presents a methodology for assessing and improving the quality of information provided by corporate wikis. Regarding the assessment, we present two KPIs for measuring relative demand and relative usefulness of wiki articles, including corresponding processes and data model. In regard to improving quality, we use the KPIs to classify the articles. For this classification, we introduce four categories and discuss possible actions for reducing information overload and increasing the visibility of articles. To prove our methodology, we analyze an existing corporate wiki of a large European enterprise in the chemical industry. Its articles are used to demonstrate how the proposed KPIs can contribute to knowledge management by improving the information quality.
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    Introduction to Reports from the Field Minitrack
    ( 2017-01-04) Scovetta, Vencent ; Ellis, Timothy ; Hafner, Julee