Transformational Government: Governance, Organization, and Management Minitrack

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Research demonstrates the critical importance of treating e-Government as a multidisciplinary and multidimensional phenomenon in order to understand and explain its potential for ICT-enabled government transformation. More specifically, strategic, political, institutional, managerial, organizational, legal, economic, and external relationship factors have been identified as key aspects in the study of e-government and, particularly, transformational government.

This minitrack examines the complexity of effectively governing, organizing, and managing e-Government and its transformational potential. Increasingly, this involves inter-organizational collaboration and co-creation of value, multi-sector and cross-jurisdictional networks, and the management of a large variety of relationships with both internal and external stakeholders. Moreover, many governments in developing countries perceive ICT-enabled government transformation as an opportunity to establish ‘good governance’ in their countries, which involves improved accountability and transparency as well as fighting corruption.

This minitrack welcomes papers that focus on the transformational aspects of e-Government as well as their implications for government and society. It invites empirical, theoretical, and/or conceptual contributions that show the importance of governmental, institutional, organizational, managerial, and democratic aspects of transformational e-Government.

Research topics include, but are not limited to:

  • Strategies and value foundations for ICT-enabled government
  • Strategies for the design, development, implementation, maintenance, performance, and evaluation of e-Government applications
  • Governance, accountability, and transparency
  • Theoretical premises and development for transformational government
  • Service transformation and multi-channel service delivery
  • Integration of government data, services, and/or processes
  • User-centric e-Government and e-Government uptake
  • Mobile e-Government
  • Transformational aspects and implications of data analytics, policy informatics, and smart cities
  • Change management in e-Government initiatives
  • Transformational aspects of e-engagement and e-participation initiatives
  • E-Government business models and benefits realization from e-Government initiatives
  • Efficiency and/or effectiveness through e-Government initiatives
  • Co-creation of public value through inter-organizational collaboration, public- private partnerships, and other collaborative arrangements in the public sector and between government agencies and external stakeholders (e.g. citizens, businesses, NGOs)
  • Stakeholder engagement in e-Government initiatives
  • Cross-government information sharing, regional, national and transnational information- sharing networks, information integration, privacy, and security
  • Impact, outcomes, and implications of e-Government initiatives
  • Methods and frameworks for e-Government evaluation and performance assessment
  • Innovation management, benchmarking, and trend monitoring in e-Government
  • EAM - e-Government Architecture Management
  • IT/IS Planning and Management in Government
  • Political, economic, legal, and social aspects of e-Government
  • Organizational and managerial aspects of e-Government

Minitrack Co-Chairs:

Miriam Lips (Primary Contact)
Victoria University of Wellington, New Zealand

Leif Skiftenes Flak
University of Agder, Norway

J. Ramon Gil-Garcia
University at Albany, State University of New York


Recent Submissions

Now showing 1 - 6 of 6
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    The Role of Contextual Factors in the Influence of ICT on Street-Level Discretion
    ( 2017-01-04) Busch, Peter André
    Public service workers in the frontline have traditionally enjoyed a wide freedom to make decisions during policy implementation. Research shows that technology has both constraining and enabling effects on public service workers affecting their ability to exercise discretion. What remains unclear is under which circumstances discretion is influenced by technology. Using a case study approach and drawing on neo-institutional theory, this paper studies a court to identify contextual factors affecting the phenomenon. Findings show that technology has no unilateral effect on street-level discretion, and is found moderated by contextual factors such as the degree of social complexity in a case, skills possessed by public service workers, and the need for face-to-face contact. Furthermore, the influence of technology on street-level discretion depends on the technology in use.
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    Older Adults Adoption, Use and Diffusion of E-Government Services in Saudi Arabia, Hail City: A Quantitative Study
    ( 2017-01-04) Alfalah, Adel ; Choudrie, Jyoti ; Spencer, Neil
    Online Government products and services should provide benefits to all citizens, but not all of them are attaining the gains. A group that is not obtaining the benefits is the older adults. Such differences have led to a phenomenon known as the digital divide, which is a research gap that researchers are attempting to eliminate. Using this as motivation, this study aims to identify, explain and understand the adoption and use of e-Government services within the older adults of a vicinity in Saudi Arabia. This study uses a quantitative approach that collated data using a survey questionnaire from Hail city households and led to 278 completed replies. Findings depicted that age-based, gender-based and education-based digital divides do exist in Saudi Arabia. The obtained findings provide implications for the existing literature on e-Government adoption, for practitioners and policy makers.
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    Information Technology and Government Research: A Brief History
    ( 2017-01-04) Bannister, Frank ; Grönlund, Åke
    Governments have been using computers since the early 1950s and academics have been writing about government’s use of computers for almost as long. This paper explores this literature and examines the evolution of research into and thinking about the use of information and communications technology (ICT) in government and public administration over the past 50 years. Questions asked include to what extent the technology of the time influenced this research, how themes and topic of interest have changed over this period and what lessons for future research can be drawn from a better knowledge of the past.
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    Contextual Components of an Enterprise Architecture Framework for Pan-European eGovernment Services
    ( 2017-01-04) Mondorf, Ansgar ; Wimmer, Maria
    Enterprise Architecture (EA) frameworks provide a wide range of architecture components. Contextual EA components provide the necessary guidance to design specific architectures in a given context e.g. for Pan-European Government Services (PEGS). Contextual EA components help to describe the background and scope of architecture work and provide a ground to tackle architecture challenges in an agreed way. The main contribution of this conceptual paper is to connect existing theoretical models as a basis to examine contextual components of an EA framework for PEGS. Three aspects are elaborated using a model-based approach: a Critical Success Factor Model, a Strategy Management Model and a Stakeholder Engagement Model. The identified models are aligned with EA standards and provide guidance to empirical research and to programs, projects and initiatives that wish to create interoperability architectures.
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    Assessing the Role of Executive Involvement and Information Needs as Socio-Technical Determinants of Governance in IIS Success
    ( 2017-01-04) Cronemberger, Felippe ; Sayogo, Djoko Sigit ; Gil-Garcia, J. Ramon
    This paper systematically assesses two determinants of governance in IIS initiatives: information needs and executive involvement. As literature suggests and our hypotheses imply, those determinants are perceived to hold close relationships to the success of information sharing and collaboration initiatives through the mediation of governance mechanisms. By taking a quantitative stand to a US-based national survey data, we use structural equation modelling (SEM) techniques to verify to what extent those determinants are significantly associated with governance. We also propose a framework to explain the relative relevance of these two variables in determining the success of IIS (Information Integration and Sharing) project using governance as a mediator. Overall, this study puts the concept of governance in perspective, opening paths to expand theoretical and conceptual boundaries associated to the role it plays on the success of IIS in the public sector.
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    Introduction to Transformational Government: Governance, Organization, and Management Minitrack
    ( 2017-01-04) Lips, Miriam ; Flak, Leif Skiftenes ; Gil-Garcia, J. Ramon