Service Analytics
Permanent URI for this collection
Browse
Recent Submissions
Item Data Annotation for Support Ticket Data: A Literature Review(2024-01-03) Fuchs, Simon; Schnellbach, Janik; Schmidt, Lukas; Wittges, HolgerItem Improving Query Performance in RaaS: A Framework for Reputation As a Service in Decentralized Marketplaces(2024-01-03) Mukkamala, Ravi; Olariu, Stephen; Aljohani, MeshariItem OptiGuide: An Efficient Domain-Independent Package Recommender System Based on Multi-Objective Optimization and User Decision Guidance(2024-01-03) Almanie, Tahani; Brodsky, AlexanderItem Increasing normal approximation in psychometric health care data analyses using a compositional data approach(2024-01-03) Lehmann, Rene; Vogt, BodoItem Sports digitalization – realizing the potential value of tracking technologies in professional sports organizations(2024-01-03) Konzag, Henrike; Sølvkær Schütz, NannaItem Loss-Leader Pricing Strategies for Personalized Bundles under Customer Choice(2024-01-03) Xue, Zhengliang; Subramanian, Shiva; Ettl, MarkusItem Context-aware Explanations of Accurate Predictions in Service Processes(2024-01-03) Weinzierl, Sven; Zilker, Sandra; Brunk, Jens; Revoredo, Kate; Matzner, Martin; Becker, JörgItem Introduction to the Minitrack on Service Analytics(2024-01-03) Kühl, Niklas; Setzer, Thomas; Fromm, Hansjoerg; VöSsing, MichaelItem Predicting Customer Satisfaction in Service Processes Using Multilingual Large Language Models(2024-01-03) Liessmann, Annina; Zilker, Sandra; Weinzierl, Sven; Sukhareva, Maria; Matzner, Martin