Emerging Topics in Digital Government

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    Boundaries of Logics in Municipality Communicators’ Facebook Practice: Towards a New Public Service Competence
    ( 2019-01-08) Norström, Livia ; Iréne, Bernhard ; Lundh Snis, Ulrika
    With an increased use of external online platforms, digital government logics are gradually intertwined with external, algorithmic, crowd-influenced value logics of social media platforms. This new scene especially affects administration, which can no longer neutrally deliver public service, but becomes involved in processes of consideration and judging what rules and traditions seem most appropriate in the situation. Through deep interviews and workshops with municipal communicators, we examine this balancing act when communicators use social media for external communication. We use a practice perspective to characterize and conceptualize an emerging approach to public service.
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    Gamification of E-Participation: A Literature Review
    ( 2019-01-08) Hassan, Lobna ; Hamari, Juho
    Gamification is one of the most commonly employed approaches for motivating individuals to participate in several types of activities. One of its largest application areas has been e-participation (i.e. citizen engagement in policy-making). Even though the required ICT infrastructure to facilitate e- participation mostly exists today, the focus of the problem has shifted towards humans; citizens are not motivated enough to participate. Gamification is a potential approach to increase motivation towards e- participation. However, currently there is a dearth in our understanding of how gamification is being applied and researched as well as what kinds of result there exist from gamification. The aim of this paper is to synthesize research and findings on gamified e-participation, providing directions for future research in this area.
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    A Digital Society for All? – Meanings, Practices and Policies for Digital Diversity
    ( 2019-01-08) Hedström, Karin ; Sefyrin, Johanna ; Gustafsson, Mariana ; Wihlborg, Elin ; Iréne, Bernhard
    The concept of digital divides has been on the agenda in research and policy making for at least the last 20 years. But it is still, a challenge to grasp this concept that is so elusive and transforming. Inclusion, access and equality are still key values for democratic governance and must be addressed in particular when forming and contributing to a digital government. This paper seeks to intervene in current debates on digital divides and digital inclusion by analyzing two cases of responses among street-level public administration in relation to e-government services in Sweden. The case studies are strategically chosen and conducted in national agencies and in local public libraries. Three lines of contributions are discussed, firstly the importance to care for equality secondly the need to see the non-users, and thirdly to discuss the potential of putting focus on digital diversity.
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    Introduction to the Minitrack on Emerging Topics in Digital Government
    ( 2019-01-08) Pardo, Theresa ; Wihlborg, Elin ; Krimmer, Robert