A Digital Society for All? – Meanings, Practices and Policies for Digital Diversity

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2019-01-08
Authors
Hedström, Karin
Sefyrin, Johanna
Gustafsson, Mariana
Wihlborg, Elin
Iréne, Bernhard
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The concept of digital divides has been on the agenda in research and policy making for at least the last 20 years. But it is still, a challenge to grasp this concept that is so elusive and transforming. Inclusion, access and equality are still key values for democratic governance and must be addressed in particular when forming and contributing to a digital government. This paper seeks to intervene in current debates on digital divides and digital inclusion by analyzing two cases of responses among street-level public administration in relation to e-government services in Sweden. The case studies are strategically chosen and conducted in national agencies and in local public libraries. Three lines of contributions are discussed, firstly the importance to care for equality secondly the need to see the non-users, and thirdly to discuss the potential of putting focus on digital diversity.
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Emerging Topics in Digital Government, Digital Government, digital divide, digital inclusion, government agencies, Sweden, public administration
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10 pages
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Proceedings of the 52nd Hawaii International Conference on System Sciences
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Attribution-NonCommercial-NoDerivatives 4.0 International
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