Special Topics in Organizational Systems and Technology
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Item Developing Smart Clinician Support Systems from Patients’ Eye Movement Data: An Exploratory Study(2025-01-07) Sankar, Gaayathri; Djamasbi, Soussan; Strong, DianeSmart clinician support systems using biomarkers such as patients’ eye movements can significantly enhance the assessment of chronic pain which traditionally relies on subjective self-reports. This exploratory study expands research on eye-movement data as a potential biomarker for chronic pain assessment by investigating two relevant eye-movement metrics that have not been considered by the chronic pain literature: Fixation Inner Density (FID) and baseline-corrected Pupil Diameter (PD). Data was collected from participants with and without chronic pain as they answered pain-related surveys. Our results suggest that FID and PD can provide objective insights into attentional biases related to chronic pain, offering promising avenues for developing smart Clinician Decision Support Systems (CDSS) that use biomarkers to enhance pain assessment and management. Future research will focus on validating these preliminary results with larger sample sizes and exploring the scalability of these metrics for clinical applications.Item Creating an Analytics Program that Transformed a College of Business(2025-01-07) Nelson, Jim; Clark, Terry; Nelson, KayThere continues to be a critical, unmet need for managers, executives, and new hires who are aware of the power, promise, and limitations of business analytics and applied artificial intelligence. Universities have moved quickly to address these needs, but with varying degrees of success. This paper describes a design science approach to developing a novel business analytics program from scratch. We created an overall Business Analytics context, and then identified, developed, and evaluated Business Analytics Artifacts (BAAs) within that context. These artifacts were assembled, modified, added-to, and/or eliminated to create a comprehensive graduate and undergraduate business analytics program that addresses current business needs as well as future advances in analytics through applied artificial intelligence. This program had the unforeseen effect of transforming a College of Business to a College of Business and Analytics.Item Advancing the Concept of Effective Use in Information Systems: A Critical Review and Multilevel Framework(2025-01-07) Guo, Qing; Chan, Isabelle. Y. S.Over the past decade, there has been an increasing exploration and empirical examination of the conceptualization of effective use. However, there is still a wide range of disagreement among scholars about what effective use means and what constitutes effective use. Thie paper aims to critically review the existing knowledge on effective use conception. Specifically, we summarize the development of effective use research over the past decade, and analyze what effective use means and what constitutes effective use to scholars. Based on the analysis, we offer a fresh perspective on effective use that goes beyond the traditional focus on specific action dimensions. We highlight the importance of strategy and process levels, emphasizing goal setting and workflow design as essential elements in achieving effective use. Through this review, we hope to shed light on the conceptual issues surrounding effective use and provide guidance for future research in this area.Item Heartburn in the Dining Halls(2025-01-07) Chinn, David; Gogan, JanisThis disguised and abbreviated real discussion case is based on a small field-based study conducted in the dining services division of a large U.S. university. The case situation involves students’ use of a mobile app to order meals from the University’s dining halls. Placing their orders during morning or late-afternoon classes, students head immediately to the dining halls to pick up their lunch or dinner orders. This causes overwhelmingly long lines, which places stress on dining hall staff, who struggle to keep pace when demand surges. Students are complaining, employee turnover is rising, and the newly-appointed Dining Services Director, struggling to hire new staff and under pressure to meet his revenue goals, sees no clear path to a solution. Heartburn does not begin to describe how this manager feels. How and why has a promising digital innovation brought such pain to so many stakeholders? Every solution that the Director considers involves one or more tradeoffs; he is starving for guidance.Item How (if at all) should GenAI assist student consulting teams?(2025-01-07) Qazi, Zohaib; Walters, Edward; Gogan, JanisEach emerging digital innovation is a double-edged sword that brings both benefits and risks and challenges that might necessitate new controls. In winter 2024 we conducted a case study at a US business school, to identify GenAI policies incorporated into the design of a planned study-tour course. Students would conduct consulting assign-ments for small Jamaican companies that they would visit during a 10-day trip. This paper is designed to encourage HICSS participants to theorize about a discussion case developed from our study in winter and spring 2024. Together we will theorize about how to balance control and flexibility when pilot-testing emerging digital innovations in education and other contexts, and perhaps set an agenda for future studies.Item Introduction to the Minitrack on Special Topics in Organizational Systems and Technology(2025-01-07) Ryan, Jim; Califf, Christopher