Aligning Conflicting Manager Interests When Implementing Gen-Ai Initiatives Front-To-Back - A Guide for Financial Services Executives
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Date
2025-01-07
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6293
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Integrating the latest generative artificial intelligence (Gen-AI) technologies promises to redefine traditional industry practices and add value through increased productivity. Financial services executives must ensure the technology is adopted and scaled within their organizations. However , firms encounter difficulties in bringing use cases into production. One reason is that there are conflicts of interest between executives in the front-office and executives in the back-office when implementing Gen-AI. Issues often raised by back-office managers include concerns about safety, privacy, and accuracy. This paper studies the practical experience and lessons learned from implementing Gen-AI initiatives in a private bank. The objective is to explore the critical conflicts of interest between different manager roles regarding Gen-AI implementation. Finally, we provide seven guidelines for board members to effectively align these to enable organization-wide Gen-AI value generation and implementation. The paper offers theoretical and practical contributions for executives seeking to implement Gen-AI projects efficiently.
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Practice-based IS Research, ai adoption, conflicts of interest, generative artificial intelligence, practice-based is research, recommendations
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10
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Proceedings of the 58th Hawaii International Conference on System Sciences
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Attribution-NonCommercial-NoDerivatives 4.0 International
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